ServiceNow Business Analyst

Job Summary:

We are looking for a highly motivated Business Analyst with strong experience in analyzing and documenting requirements for ServiceNow security modules. The ideal candidate will have a solid background in vulnerability management, security incident response, and ServiceNow capabilities. This role involves close collaboration with stakeholders, developers, and solution architects to ensure accurate requirements gathering, gap analysis, and solution design.

Key Responsibilities:

• Collaborate with business and technical teams to gather, analyze, and document detailed business and functional requirements.
• Write effective and clear user stories in ServiceNow JIRA, following Agile SDLC processes.
• Create process flows using Visio and define expected outcomes based on stakeholder communication.
• Work closely with developers and solution architects to translate business needs into technical solutions.
• Conduct requirement validation sessions with stakeholders to ensure clarity and alignment.
• Contribute to process improvements and identify opportunities to enhance current implementations.
• Ensure thorough documentation, strong attention to detail, and timely communication throughout the project lifecycle.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 3 years of hands-on experience in Requirement Analysis.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills with a high level of attention to detail.
• Experience working in Agile environments, with tools like JIRA, Visio, etc.

ServiceNow Expertise (Preferred):

• Hands-on knowledge of ServiceNow modules:
• Vulnerability Response (VR)
• Security Incident Response (SIR)
• Threat Intelligence
• Good to have exposure to:
• GRC (Governance, Risk, and Compliance)
• Security Operations Center (SOC)
• Service Portal & Workspaces
• Basic understanding of REST APIs and ServiceNow integrations.
• Certifications preferred:
• ServiceNow Admin Certification
• CIS – Vulnerability Response (CIS-VR)
• CIS – Security Incident Response (CIS-SIR)

Key Attributes:

• Ability to recognize implementation gaps, risks, and potential improvements.
• Strong stakeholder engagement and coordination skills.
• Capable of balancing multiple priorities in a dynamic, fast-paced environment.