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Capgemini
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ServiceNow Business Analyst

ServiceNow Business Analyst

Capgemini

9 - 13 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

servicenow itsm business analysis user acceptance testing automation process optimization itom agilescrum methodologies itil standards test strategies

Work Mode

On-site

Job Type

Full Time

Job Description

As a candidate considering a career at Capgemini, you will have the opportunity to shape your career path, receive support and inspiration from a collaborative global community, and contribute to unlocking the value of technology for leading organizations and building a sustainable, inclusive world. Role Overview: - Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement. - Define and document target-state processes and functional specifications aligned with ServiceNow modules. - Collaborate with cross-functional teams, lead customer focus groups, and apply Agile/Scrum methodologies. - Develop test strategies, participate in testing phases, and coordinate user acceptance testing. - Drive ongoing process/toolset enhancements, manage trade-offs, and lead complex briefings with senior stakeholders. Key Responsibilities: - 9-12 years of enterprise IT experience with expertise in ServiceNow, focusing on business analysis for ITSM/ITOM processes. - Skilled in capturing business requirements, analyzing processes, and designing workflows aligned with ITIL standards. - Proven ability to lead customer workshops, focus groups, and stakeholder sessions. Experienced in Agile/Scrum methodologies. - Strong understanding of ServiceNow platform capabilities including scripting components for automation. - Hands-on experience in developing test strategies, executing functional testing, and coordinating user acceptance testing. What You'll Love About Working at Capgemini: - Work with the latest ServiceNow tools and practices aligned with innovative solutions. - Collaborate with cross-functional teams including architects, business analysts, and client stakeholders. Please note that Capgemini is a global business and technology transformation partner, with a diverse team of 340,000 members in over 50 countries. With a strong heritage of over 55 years, Capgemini is trusted by its clients to leverage technology for their business needs, offering end-to-end services and solutions in AI, cloud, data, and more, supported by deep industry expertise and a strong partner ecosystem.,

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ServiceNow Business Analyst