22 Itil Standards Jobs

Role Overview: As a member of Schaeffler, a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit, you will have the opportunity to partner with major automobile manufacturers, aerospace, and industrial sectors. You will play a crucial role in ensuring the reliability and availability of IT-Systems, participating in global concepts and projects, monitoring and resolving performance issues, and providing support in line with ITIL standards. Key Responsibilities: - Ensure and continuously improve the reliability and availability of assigned IT-Systems. - Create capacity forecasts, calculate technical requirements, and process sizing requests f...

Job Description:- Role- This role will require in depth knowledge of Aruba Central, Aruba switches, wireless deployment, advanced Wireless and Switching. Responsibilities- Solid experience on configuring, deploying, installing, and troubleshooting Aruba/Cisco switches, Wireless APs, and Aruba central. Configuration and deployment of new Aruba switches, Wireless Controller, and other network infrastructure devices. Perform analysis and troubleshooting of the networking, wireless, and ISE related problems. Provide support to customers on various issues that are reported by users, clients, and other connecting application integrations. Perform upgrades and patching of the existing deployments l...

Drive efficiency and effectiveness of the incident management process Develop and maintain the Incident Management System including: Identifying all incidents Matching incidents against incidents with workarounds in place Resolving incidents as quickly as possible Prioritizing incidents in terms of impact and urgency Escalating incidents to other teams as necessary to ensure timely resolution Monitor the performance of incident management processes and seek to continuously improve the process Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out Ensure that incident details are accurately recorded in incident tracking system Pa...

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. Your Key Responsibilities Ensure and continuously improve reliability and availability of IT-Systems as assigned. Create capacity forecasts, calculate technical requirements and process sizing requests for life-cycles or expansions. Participate in the design of global concepts, processes and service improvements, and participate in relevant p...

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This pa...

You will be working as an IT Operation Analyst (L2 Support) at Intellismith, a startup aiming to tackle India's employability challenges by shifting to a product-focused approach. Your role involves supporting a project for a renowned consulting firm specializing in technology, risk, compliance, and internal audit. Key Responsibilities: - Monitor IT infrastructure utilizing EMS tools like Zabbix, SolarWinds, Nagios - Perform basic troubleshooting and escalate issues following SOPs - Log, track, and manage incidents using ITSM tools such as ServiceNow and BMC Remedy - Collaborate with internal teams/vendors to resolve issues - Analyze and address escalated alerts through advanced troubleshoot...

In this position of Firewall Support Level 1, you will be providing excellent customer service in a fast-paced multitasking service desk environment. Your role will involve supporting remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS) with a focus on achieving high first call resolution. **Responsibilities:** - Provide phone, chat, and email support to customers. - Consistently apply handling processes and log all communications into the ticketing system. - Establish quality working relationships with customers and follow defined standards to resolve and escalate issues. - Research and resolve inquiries by utilizing establish...

Skill Set: IT Support Technician Position: FTE Days Per Week: 5 Days Contract: 6 Months Initially (Extendable) Language: English & Chinese (Both C1) Location: Remote, Europe Key Responsibilities PRIMARY SKILLS: - 2-4 years of call taking profile with core Help Desk Skills Basic Understanding of the Enterprise IT Infra set up Basic knowledge on Active Directory. 3+ years experience supporting wide multiple versions of operating system Basic O365 Administration using Office365 Admin Console. Strong writing and documentation skills a must including being able to train other Engineers as and when required. Good knowledge on trouble shooting email client issues like Outlook. Excellent Hardware an...

Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the hosting infrastructure and associated services. Your main goal will be to utilize investigative and troubleshooting skills to resolve routine and complex network, computer hardware, and OS issues efficiently while ensuring uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet all agreed performance targets and...

As a NOC Engineer at our company, you will be the first point of contact for all customer queries, providing the initial level of service. You will be part of the 24x7 infrastructure surveillance team, ensuring maximum service availability and performance for Managed Infrastructure Services. Your role will involve working from the office with shift times ranging from 5:30AM - 2:30PM, 1:30PM - 10:30PM, and 9:30PM - 6:30PM. **Key Responsibilities:** - Manage and maintain the Monitoring Systems - Handle fault identification and escalation, liaising with 3rd party suppliers for issue resolution - Respond to user-reported issues within defined time frames - Provision customer network services on ...

As a Firewall Support Level 1 Engineer, your primary responsibility is to provide exceptional customer service in a fast-paced service desk environment that handles remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS). You will be expected to achieve high first call resolution rates and ensure customer satisfaction through effective communication and problem-solving skills. Your role will involve providing support via phone, chat, and email channels, following established handling processes, logging and tracking all communications in the ticketing system, and establishing strong relationships with customers. You will be require...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Synopsis of the role This role will be responsible to manage and support the IT infrastructure and related day-to-day operations within our data center. This role also requires to implement and manage Governance controls on all Infra and platform assets. This role requires close collaboration with InfoSec, SMEs, Audit, Compliance and other IT teams to ensure smooth operations and compliance with security standards and regulatory requirements. What Youll Do Governance: Implement 100% governance and controls on all infra and platform assets to ensure compliance with ITIL standards and regulatory provisions all the time. Review and control all vendor accesses to ECIS infra assets and implement ...

Job Description JD for PowerCurve (PCC) Platform Support Analyst Responsibilities: . Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance. . Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3. . Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures. . Manage ingestion of Credit Providers and ComputerShare return files and outbound files. . Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications. . Support PROD, UAT and SIT environments including access issues and database permissions. . Resolve metadata and datawareh...

As the primary contact point for end users through phone, chat, and self-service tickets, you will be responsible for qualifying and opening tickets for remediation of events. It will also be your duty to triage tickets to the respective teams and provide regular updates and follow-ups on tickets in the queue until their closure. Your role will involve managing a variety of technically complicated tasks effectively, drawing on your experience in remote support and troubleshooting skills. An understanding of basic hardware accessories, devices, and peripherals is expected, along with flexibility for rotational shifts. Excellent oral and written communication skills are essential, as is exposu...

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and ove...

As a Manager IT Operations at UST HealthProof, you will lead and manage production support operations to ensure high service quality and customer satisfaction. Your responsibilities will include overseeing a geographically distributed support team responsible for health plan technology solutions. Reporting to the Director of Delivery, you will be tasked with managing SLAs, coordinating change and issue resolution, driving operational efficiency, and delivering continuous improvements aligned with business goals. Key Responsibilities - Ensure operational excellence for customer-facing technology delivery. - Drive resolution of production incidents and conduct root cause analysis. - Generate S...

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity - Sr Director, Site Reliability Engineering What You'll Contribute As a generalist, support the full stack of Public Cloud, Private Cloud and hosted web-based applications. Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures. Drive incidents to resolution. Implement, monitor, refresh, and perform disaster recovery tasks on all supported app...