31 Itil Standards Jobs

Role Overview: As a NOC Engineer, you will be the initial point of contact for customer queries and provide the first level of service. You will be part of the 24x7 infrastructure surveillance team, ensuring maximum service availability and performance for Managed Infrastructure Services. Your primary responsibility will be to provision customer network services on core equipment and offer support to Engineering and other technical teams. This is a work from office role with shift timings ranging from 5:30AM to 6:30PM. Key Responsibilities: - Manage and maintain the Monitoring Systems - Handle fault identification and escalation for systems and networks, including liaising with 3rd party sup...

Windows Active Directory L3 Location:Bengaluru Administration of Wintel Server Administration Platform and Server Virtualization Installation, Configuration and troubleshooting of Windows Physical & Virtual Servers Builds & Configuration Root Cause analysis and Problem Management. Incident, Problem and Change records as per the ITIL Standards. Windows Server Administration & User Account Management, and Access rights management. Web Server management and troubleshooting experience Responsible for design or implementation of complex project(s) Would be responsible to support, maintain and monitor the Production VMWare Server platform Troubleshooting Connectivity and Performance issues / VMWar...

Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the SSP hosting infrastructure and associated services. Your goal will be to utilize investigative and troubleshooting skills to resolve both routine and complex network, computer hardware, and OS issues efficiently while ensuring maximum uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet and continue to meet a...

As a part of Sabre, a technology company shaping the global travel industry, your role will involve driving efficiency and effectiveness in incident management processes. This includes: - Developing and maintaining the Incident Management System by identifying incidents, matching them against incidents with workarounds, resolving them promptly, and prioritizing based on impact and urgency. - Escalating incidents to relevant teams for timely resolution and monitoring the performance of incident management processes for continuous improvement. - Facilitating post mortem meetings and ensuring effective action items are carried out, accurately recording incident details in the tracking system. -...

As a Salesforce Application Support Analyst within the Application Management Services team, you will play a key role in Business-As-Usual (BAU) support and contribute towards strategic initiatives led by senior team players. Your proactive approach as a team player will be essential in identifying opportunities for system improvements. - Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations to align with business goals. - Optimize Salesforce functionality by evaluating new features, implementing best practices, and participating in system upgrades and enhancements. - Provide Level 2 and Level 3 support, troubleshoot issues, a...

As the primary contact point for end users via phone/Chat/self-service tickets, your role involves qualifying and opening tickets for remediation of events. You will be responsible for triaging tickets to respective teams and providing regular updates and follow-ups on tickets in the queue. It is essential to follow up on tickets until closure, demonstrating your ability to manage a variety of technically complicated tasks effectively. Your experience in remote support and troubleshooting skills will be valuable in this role, along with your understanding of basic hardware accessories/devices and peripherals. Your flexibility for rotational shifts is required, along with excellent oral and w...

Job Description Key Responsibilities: Team Leadership & Operations Lead and develop the India support team, including hiring, coaching, and performance management Establish team structure, processes, and workflows to optimize support delivery Foster a customer-centric culture focused on problem resolution and continuous improvement Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques Customer Support Excellence Ensure timely resolution of customer issues while maintaining high quality standards Manage escalations and work directly with customers on critical issues Implement and track KPIs, SLAs, and support metrics to drive team p...

Are you interested in automating the build and deployment process of the application with ensuring the application security If yes, then Payatu is the place for you. We are always in search of passionate people to expand our renowned Bandit family at Payatu. In the quest for Bandits, here is an excellent opportunity we would like to share with you. Who we are Payatu is an ISO certified company where we strive to create a culture of excellence, growth and innovation that empowers our employees to reach new heights in their careers. We are young and passionate folks driven by the power of the latest and innovative technologies in IoT, AI/ML, Blockchain, and many other advanced technologies. We...

As a candidate considering a career at Capgemini, you will have the opportunity to shape your career path, receive support and inspiration from a collaborative global community, and contribute to unlocking the value of technology for leading organizations and building a sustainable, inclusive world. Role Overview: - Analyze current ITSM/ITOM processes, identify improvement areas, and gather enhancement requirements through stakeholder workshops and customer engagement. - Define and document target-state processes and functional specifications aligned with ServiceNow modules. - Collaborate with cross-functional teams, lead customer focus groups, and apply Agile/Scrum methodologies. - Develop ...

Role Overview: As a member of Schaeffler, a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit, you will have the opportunity to partner with major automobile manufacturers, aerospace, and industrial sectors. You will play a crucial role in ensuring the reliability and availability of IT-Systems, participating in global concepts and projects, monitoring and resolving performance issues, and providing support in line with ITIL standards. Key Responsibilities: - Ensure and continuously improve the reliability and availability of assigned IT-Systems. - Create capacity forecasts, calculate technical requirements, and process sizing requests f...

Job Description:- Role- This role will require in depth knowledge of Aruba Central, Aruba switches, wireless deployment, advanced Wireless and Switching. Responsibilities- Solid experience on configuring, deploying, installing, and troubleshooting Aruba/Cisco switches, Wireless APs, and Aruba central. Configuration and deployment of new Aruba switches, Wireless Controller, and other network infrastructure devices. Perform analysis and troubleshooting of the networking, wireless, and ISE related problems. Provide support to customers on various issues that are reported by users, clients, and other connecting application integrations. Perform upgrades and patching of the existing deployments l...

Drive efficiency and effectiveness of the incident management process Develop and maintain the Incident Management System including: Identifying all incidents Matching incidents against incidents with workarounds in place Resolving incidents as quickly as possible Prioritizing incidents in terms of impact and urgency Escalating incidents to other teams as necessary to ensure timely resolution Monitor the performance of incident management processes and seek to continuously improve the process Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out Ensure that incident details are accurately recorded in incident tracking system Pa...

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. Your Key Responsibilities Ensure and continuously improve reliability and availability of IT-Systems as assigned. Create capacity forecasts, calculate technical requirements and process sizing requests for life-cycles or expansions. Participate in the design of global concepts, processes and service improvements, and participate in relevant p...

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This pa...

You will be working as an IT Operation Analyst (L2 Support) at Intellismith, a startup aiming to tackle India's employability challenges by shifting to a product-focused approach. Your role involves supporting a project for a renowned consulting firm specializing in technology, risk, compliance, and internal audit. Key Responsibilities: - Monitor IT infrastructure utilizing EMS tools like Zabbix, SolarWinds, Nagios - Perform basic troubleshooting and escalate issues following SOPs - Log, track, and manage incidents using ITSM tools such as ServiceNow and BMC Remedy - Collaborate with internal teams/vendors to resolve issues - Analyze and address escalated alerts through advanced troubleshoot...

In this position of Firewall Support Level 1, you will be providing excellent customer service in a fast-paced multitasking service desk environment. Your role will involve supporting remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS) with a focus on achieving high first call resolution. **Responsibilities:** - Provide phone, chat, and email support to customers. - Consistently apply handling processes and log all communications into the ticketing system. - Establish quality working relationships with customers and follow defined standards to resolve and escalate issues. - Research and resolve inquiries by utilizing establish...

Skill Set: IT Support Technician Position: FTE Days Per Week: 5 Days Contract: 6 Months Initially (Extendable) Language: English & Chinese (Both C1) Location: Remote, Europe Key Responsibilities PRIMARY SKILLS: - 2-4 years of call taking profile with core Help Desk Skills Basic Understanding of the Enterprise IT Infra set up Basic knowledge on Active Directory. 3+ years experience supporting wide multiple versions of operating system Basic O365 Administration using Office365 Admin Console. Strong writing and documentation skills a must including being able to train other Engineers as and when required. Good knowledge on trouble shooting email client issues like Outlook. Excellent Hardware an...

Role Overview: As a Network Operations Associate at SSP, you will be a part of the NOC team responsible for monitoring, maintaining, and troubleshooting the hosting infrastructure and associated services. Your main goal will be to utilize investigative and troubleshooting skills to resolve routine and complex network, computer hardware, and OS issues efficiently while ensuring uptime for all systems. Key Responsibilities: - Contribute to the availability management process and perform defined availability management tasks - Analyze service and component availability, reliability, maintainability, and serviceability - Ensure that services and components meet all agreed performance targets and...

As a NOC Engineer at our company, you will be the first point of contact for all customer queries, providing the initial level of service. You will be part of the 24x7 infrastructure surveillance team, ensuring maximum service availability and performance for Managed Infrastructure Services. Your role will involve working from the office with shift times ranging from 5:30AM - 2:30PM, 1:30PM - 10:30PM, and 9:30PM - 6:30PM. **Key Responsibilities:** - Manage and maintain the Monitoring Systems - Handle fault identification and escalation, liaising with 3rd party suppliers for issue resolution - Respond to user-reported issues within defined time frames - Provision customer network services on ...

As a Firewall Support Level 1 Engineer, your primary responsibility is to provide exceptional customer service in a fast-paced service desk environment that handles remote access internet VPN products, managed security and network services, and Software as a Service Products (SaaS). You will be expected to achieve high first call resolution rates and ensure customer satisfaction through effective communication and problem-solving skills. Your role will involve providing support via phone, chat, and email channels, following established handling processes, logging and tracking all communications in the ticketing system, and establishing strong relationships with customers. You will be require...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...

Job Description 20+ years of experience in SAP Managed Cloud and hosting domain About 10-15 years of Basis Administration/Hosting/Data Center operations experience About 5-8 years of progressive leadership experience Broad and deep working experience in multiple and newer SAP technologies Experience and working relationships with hyper-scalers - AWS, Azure, GCP Manage outsourced hosting vendors and ensure collaboration within teams for customer success Handle escalations beyond regional delivery managers working with counterparts and/or customers Participation in multi-landscape design solutions, architecture recommendations, and client strategies for continuous improvement. Create strategic...