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ServiceNow Architect

ServiceNow Architect

Han Digital Solution

8 - 13 years

13 - 17 Lacs

mumbai nagpur thane nashik pune aurangabad

Posted:1 day ago| Platform:

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Skills Required

automation event management cad agile presales workflow business rules security operations stakeholder management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Job Title: ServiceNow ITOM IT Operation Management

Role: Architect

Responsibilities:

We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team. The ideal candidate will have deep expertise in ServiceNow ITOM modules, including Event Management, Discovery, CMDB, and integrations with third-party systems. You will play a key role in designing, implementing, and optimizing ITOM solutions that drive automation and operational efficiency for our clients.

Key Responsibilities:

Lead the design and architecture of ServiceNow ITOM solutions including Event Management, Discovery, CMDB, and Orchestration.

Collaborate with stakeholders to gather requirements and translate them into scalable and maintainable solutions.

Design and implement third-party integrations using IntegrationHub, REST/SOAP APIs, and other tools.

Conduct design workshops, create prototypes, and present solution demos to clients.

Analyze ServiceNow releases and upgrades to assess impact on existing implementations.

Support pre-sales activities, including responding to RFPs/RFIs and presenting technical solutions.

Skill Requirements:

8+ years of hands-on experience with ServiceNow ITOM modules.

Strong knowledge of Event Management, Discovery, CMDB, Orchestration, and IntegrationHub.

Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, ACLs, Flows).

Experience with ITOM AIOps and automation workflows.

Ability to design and implement custom solutions and integrations.

Strong communication and stakeholder management skills.

Experience in agile environments and cross-functional collaboration.

Must Have skills:

ServiceNow certifications:

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Implementation Specialist ITOM / Discovery / Event Management

Exposure to other ServiceNow workflows:

ITSM, DevOps, Security Operations, HRSD, CSM

Understanding of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

Experience with AI/ML capabilities within ServiceNow ITO

Good to have skills:

-You possess in-depth knowledge of one or more ServiceNow workflow areas: IT Workflows (ITSM, ITOM, DevOps, Operations,), Employee Workflows, Customer Workflows or Creator Workflows; proven in certifications as ServiceNow Certified System Administrator, Certified Application Developer and preferably as Implementation Specialist.

Project Specific Requirements:

Interview Duration: 45 minutes

Interview Focus: Technical depth, architecture thinking, problem-solving, and communication skills

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Han Digital Solution

Information Technology

Metro City

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ServiceNow Architect