ServiceNow Architect

Responsibilities:

• Lead the delivery of ServiceNow implementation projects and BAU:

  Take charge of the overall architecture, design, and implementation of the ServiceNow application, ensuring its integrity and alignment with business goals.

• Drive strategic transformational changes:

  Spearhead initiatives to enhance solution deployment and improve stakeholder engagement through innovative use of ServiceNow

• Mentor and guide team members:

  Provide mentorship to junior resources in implementation methodology, configuration, and best practices for ServiceNow.

• Collaborate with stakeholders:

  Work closely with the Project Managers/SDM/vendors and other stakeholders to ensure successful project delivery and alignment with customer requirements.

• Share best practices:

  Act as a consultative resource, sharing best practices and providing technical guidance throughout the project lifecycle.

• Interact with managers, directors, and senior management:

  Engage with various levels of management on a daily basis to ensure alignment, address concerns, and provide updates on project progress.

• Implement ServiceNow ITSM, HR, and Finance modules, including hands-on development of application configuration, workflow configuration, and user interface (UI) configuration (Service Portal).
• Provide technical solutions and assist the team with technical blockers.
• Analyze functional requirement specifications received from Service Owners and propose technical feasibility and solutions.
• Maintain current knowledge of ServiceNow through self-study and available training.

• Manage new juniors and ramp them up

  by providing mentorship, guidance, and training to ensure their successful integration into the team.

• Ensure the overall performance, security, and storage of the platform

  by continuously monitoring and optimizing these aspects to maintain a high level of service.

• Consult on Business as Usual (BAU) activities

  and align with stakeholders to ensure smooth operations and continuous improvement.

Qualifications & Skills:

• Education:

  Bachelor's Degree or equivalent required.

• Experience:

  Minimum of 8+ years of related experience.

• Technical Competencies:

  Experience with ServiceNow handling end-to-end implementation of various modules, knowledge of web technologies (XML, HTML, JavaScript, Web Services), and working in a SaaS environment. Proficiency with Word, Excel, and PowerPoint, and presenting to senior management using data from these tools. Knowledge of web-based systems architecture, service-based architecture, and enterprise application architecture 1. ITIL certification is preferred.

• Behavioral Competencies:

  Strong relationship management skills, ability to multitask and work well in high-stress environments, both within teams and independently. Demonstrates good judgment and a pragmatic approach to delivering solutions that optimize architecture activities across company needs, business constraints, and technological realities. Excellent communication skills, active listening, and respect for others' points of view. Customer-centric attitude and ability to deal with cultural diversity.