Service Supervisor

About Us: Veils India Private Limited is a renowned provider of premium office furniture and comprehensive turnkey workspace solutions, serving both government and private sector clients across India. Our commitment extends beyond project execution to superior post-installation support, guaranteeing full client satisfaction. Position Overview: We are seeking a proactive and skilled Service Supervisor to lead our After-Sales Service & Installation team. The ideal candidate will oversee service operations, manage onsite installations, handle client service requests, and ensure high standards of workmanship and customer satisfaction. Key Responsibilities: Manage daily after-sales service activities and onsite furniture installations. Ensure prompt execution of service calls, warranty repairs, and preventive maintenance. Assign tasks to service and installation team members, monitoring performance and productivity. Perform site inspections to verify installation quality, compliance with project specifications, and safety protocols. Engage effectively with clients, addressing concerns and providing timely solutions. Prepare detailed service reports, maintain accurate documentation, and update records in service management systems. Collaborate with internal departments (Production, Sales, Design) to resolve service-related issues. Monitor and manage inventory of spare parts, initiating procurement as needed. Train and mentor junior technicians and installers, ensuring adherence to company standards. Ensure proper maintenance and availability of tools, equipment, and materials. Propose improvements for enhanced service delivery and operational efficiency. Required Qualifications & Skills: Diploma/Degree in Mechanical, Civil Engineering, or related fields. Minimum 3-6 years of experience in a supervisory role, preferably within the office furniture, interior fit-out, or modular workspace industry. Comprehensive knowledge of furniture installation methods, tools, and materials. Strong troubleshooting and problem-solving skills. Ability to interpret technical drawings and installation plans. Excellent communication and interpersonal skills. Proficiency in MS Office (Excel, Word, Outlook) and familiarity with service management software. Exceptional organizational abilities to handle multiple concurrent projects. Willingness and ability to travel to client sites. ·      Handle client feedback and escalate unresolved issues to senior management promptly. ·      Ensure compliance with company policies and industry standards in all after-sales activities. ·      Schedule regular team meetings to discuss ongoing projects, challenges, and improvements. ·      Develop performance metrics to evaluate and improve team efficiency and service quality. ·      Prepare cost estimates and budgets for service and maintenance activities, ensuring cost-effectiveness. Preferred Skills: Familiarity with government project protocols and compliance requirements. Basic proficiency in AutoCAD or related design software. Experience managing service operations in large-scale furniture installations.