Service Supervisor

The Service Tracker/Supervisor is responsible for monitoring, coordinating, and documenting service activities to ensure timely and efficient delivery of services to customers. You will be tasked with assigning requests from customers via the Samsung portal, scheduling service appointments based on engineer availability and customer preferences, and coordinating with service engineers to ensure they have all necessary information and materials for each service visit. Additionally, you will track the progress of service requests, update customers on appointment status, and document service activities including service reports, work orders, and customer feedback. Furthermore, you will follow up with customers post-service appointments to ensure satisfaction and address any concerns, maintain accurate records of service transactions including billing and invoicing information, and collaborate with other departments such as sales and operations to optimize service delivery processes. You will also be expected to identify opportunities for process improvement and contribute to the development of best practices. The ideal candidate for this role will possess excellent organizational and time management skills, strong communication and customer service abilities, and the capacity to multitask and prioritize tasks in a fast-paced environment. Attention to detail and accuracy in record-keeping is crucial, as well as proficiency in using service tracking software or Samsung Gspn systems. Knowledge of service operations and basic technical terminology is preferred, along with a high school diploma or equivalent. Additional training or certification in customer service or administration is a plus. In return, we offer a competitive salary and benefits package, opportunities for advancement and professional development, and a positive work environment with supportive team members. If you meet the qualifications and are interested in this position, please contact 7008854368. This is a full-time, permanent position with benefits including Provident Fund and a performance bonus. The work schedule is day shift with fixed hours, and the ideal candidate will have at least 1 year of relevant work experience. The work location is in person. Join us at Krishna Electronics Samsung Authorised Service Center, a company that holds a top 10 position in India and is a global leader in consumer electronics items known for delivering excellent customer service.,