Service Specialist

Service Specialist

Department: Customer Service
Location: [M.P. Nagar Zone-2]
Reports To: Service Manager

Job Summary:

The Service Specialist is responsible for delivering exceptional support and service to clients or customers, ensuring satisfaction, resolving issues promptly, and maintaining service excellence. This role involves direct interaction with customers, coordination with internal teams, and process optimization to enhance service delivery.

Key Responsibilities:

• Act as the primary point of contact for customer service inquiries and support.
• Resolve customer issues via phone, email, chat, or in-person in a timely and professional manner.
• Maintain detailed and accurate records of customer interactions .
• Coordinate with cross-functional teams (sales, technical, logistics) to address customer needs and follow-up.
• Monitor service requests and ensure timely resolution as per defined SLAs.
• Identify recurring service issues and suggest process or product improvements.
• Provide post-service follow-up and ensure customer satisfaction.
• Prepare and present regular service reports and customer feedback summaries.
• Stay updated on product knowledge and internal service processes.
• Support onboarding or training of new customers, if applicable.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (preferably in Business, Commerce, Engineering, or related field).
• 1–3 years of experience in a customer service or support-related role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and familiarity with CRM systems (e.g., Salesforce, Zoho, etc.).
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, work under pressure, and meet deadlines.

Preferred Qualifications:

• Technical knowledge relevant to the service .
• Multilingual skills (if serving international clients)

Working Conditions:

• Full-time position; may require weekend or shift work depending on customer needs.
• Some travel may be required for on-site service delivery or client meetings.

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 8000 months

Pay: From ₹9,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person