Service Specialist

Job Title:

About OYO

OYO is the worlds third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes, and living spaces. Founded in 2013 by Ritesh Agarwal, OYO has expanded rapidly across India and internationally, with a presence in 80+ countries including the UK, USA, UAE, China, Japan, Indonesia, and Brazil. In India, OYO partners with thousands of hotels and properties, redefining affordable and quality stays.

About the Role Service Specialist

As a Service Specialist at OYO, you will play a key role in ensuring exceptional guest experiences and driving customer satisfaction. You will work closely with property owners, managers, and staff to maintain OYOs quality standards and deliver a seamless guest experience.

Roles & Responsibilities

• Ensure

  guest satisfaction

  by monitoring feedback, reviews, and addressing concerns promptly.
• Collaborate with property owners to maintain

  cleanliness, maintenance, and functionality

  of OYO properties.
• Conduct regular property inspections to uphold

  OYOs brand and service standards

  .

• Train and mentor staff

  on OYO processes, guest handling, and hospitality best practices.
• Track

  guest satisfaction KPIs, NPS, and OTA ratings

  , analyze trends, and implement improvements.
• Work closely with

  property managers, Patrons, and regional leads

  to ensure smooth operations.
• Drive

  continuous improvement

  in service delivery and operational efficiency.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience.
• Strong

  communication and interpersonal skills

  with a customer-first approach.
• Problem-solving mindset with the ability to handle guest concerns professionally.

• Detail-oriented

  with a focus on quality and service excellence.
• Ability to manage multiple tasks in a

  fast-paced environment

  .
• Proficiency in using

  technology tools, systems, and data analytics

  .
• Willingness to work in shifts, including weekends and holidays.
  

Why Join OYO?

• Work with one of the

  world’s fastest-growing hospitality brands

  .
• Opportunity to

  impact millions of guest experiences

  .
• Dynamic, growth-oriented work culture.
  

Experience Required: