Service Relationship Manager

Job Requirements

Job Requirements

Job Title -

Place of work

Business Unit

Function

Job Purpose

Responsibilities

Roles & Responsibilities:

• Support in managing all Private Bank sales and service activities for the assigned region
• Provide complete and comprehensive to customers information on products, services and ensure best services are provided to them
• Analyze client's cash, capital, and investment needs
• Monitor the performance of client accounts and suggest ways to improve returns
• Ensuring appropriate control framework is in place and operations risk are properly managed
• Automating key activities of the business to gain efficiency in delivery
• Streamlining of the digitization activities in the process
• Assure adherence to the guidelines set by the bank
• Ensure bank meets the audit, compliance & regulatory requirements
• Gather latest Market intelligence and track and benchmark against best practices in competitor banks
• Manage and improve the customer journey and partner experience to differentiate the bank from competition
• Evaluate the feasibility of Digital enablement from offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
  

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract and retain best-in-class talent for key roles in their reporting structure
  

Educational Qualifications

Experience