Service Now Engineer

Softnotions Technologies Private Limited

7 years

0 Lacs

trivandrum kerala india

Posted:2 weeks ago| Platform:

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Skills Required

service servicenow patching discovery data development design ui portal script flow rest server leadership management agile governance compliance automation drive itil

Work Mode

On-site

Job Type

Contractual

Job Description

Roles and responsibilities

Platform Administration
Manage daily ServiceNow platform operations and maintenance.
Perform instance cloning, patching, upgrades, and health checks.
Administer users, roles, ACLs, and platform security.
Maintain CMDB, Discovery schedules, and data integrity.
Monitor system performance and ensure optimal uptime.
Development & Technical Delivery
Design and develop custom applications, workflows, UI policies, UI actions, and catalog items.
Enhance Service Portal widgets and pages.
Use Script Includes, Business Rules, and Flow Designer.
Develop integrations via REST, SOAP, MID Server, and IntegrationHub.
Understand and implement ITOM licenses for Discover and CMDB management.
Building Automations for Operational Excellence in ServiceNow
Leadership & Collaboration
Review technical work done by Developers.
Collaborate with product owners, Architects and process owners for requirements.
Perform Stakeholder Management with India & US teams
Participate in Agile ceremonies and ensure sprint delivery.
Provide technical guidance and perform root cause analysis.
Governance, Quality & Best Practices
Ensure compliance with development standards and platform governance.
Maintain technical documentation.
Identify automation opportunities and drive improvements.

Qualificatiom

Qualified in B.Tech/M.Tech/BE/ME
7+ years
of combined ServiceNow development and administration experience.
Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB).
Experience with upgrades, cloning, MID Server, Discovery.
Knowledge of roles, ACLs, data policies, and platform security.
Understanding of ITIL processes.

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