Service Now Engineer

You will be joining Corning as a ServiceNow, Platform Engineer, where your primary role will involve collaborating with the ServiceNow Service Owner, Business Analyst, and the Solution Architect to understand requirements and design new capabilities or enhancements. Your responsibilities will also include evaluating, designing, testing, and implementing system changes and resolutions across the ServiceNow platform in partnership with the operations team. As a key technical expert, you will assist the Platform Owner in pre-project requirements building and shaping, participate in product lifecycle management, and ensure alignment of new requirements with the platform and current infrastructure. Additionally, you will design, document, and integrate data architecture and flow, configure and implement system enhancements, and coordinate implementation efforts to minimize impact on production and ensure compatibility with other system maintenance activities. You will follow Agile methodology during design, build, and deployment phases, support knowledge transfer, create and maintain system design documentation, identify and implement automation opportunities, and establish strong partnerships with operational system administrators to maintain data flow continuity for system integrations. Your role will also involve evaluating, testing, and implementing role structures to optimize support workflow and relationships between operations and process/technology owners. To be successful in this role, you should have a minimum of 5 years of experience as a ServiceNow Engineer or in IT Service Management, with at least 3 years of ServiceNow design and implementation experience across the platform. An in-depth knowledge of the ServiceNow platform and its modules, experience with ServiceNow Integration Hub, and proficiency in ServiceNow APIs are essential. Additionally, you should have expertise in CMDB, Common Service Data Model, Service Mapping, JavaScript, and Agile methodologies, along with the relevant certifications and qualifications in ServiceNow administration, implementation, and application development. A bachelor's degree in computer science, information technology, or a related technology field is preferred.,