Service Now Engineer

Roles and responsibilities

• Platform Administration

• Manage daily ServiceNow platform operations and maintenance.
• Perform instance cloning, patching, upgrades, and health checks.
• Administer users, roles, ACLs, and platform security.
• Maintain CMDB, Discovery schedules, and data integrity.
• Monitor system performance and ensure optimal uptime.

• Development & Technical Delivery

• Design and develop custom applications, workflows, UI policies, UI actions, and catalog items.
• Enhance Service Portal widgets and pages.
• Use Script Includes, Business Rules, and Flow Designer.
• Develop integrations via REST, SOAP, MID Server, and IntegrationHub.
• Understand and implement ITOM licenses for Discover and CMDB management.
• Building Automations for Operational Excellence in ServiceNow

• Leadership & Collaboration

• Review technical work done by Developers.
• Collaborate with product owners, Architects and process owners for requirements.
• Perform Stakeholder Management with India & US teams
• Participate in Agile ceremonies and ensure sprint delivery.
• Provide technical guidance and perform root cause analysis.

• Governance, Quality & Best Practices

• Ensure compliance with development standards and platform governance.
• Maintain technical documentation.
• Identify automation opportunities and drive improvements.

Qualificatiom

• Qualified in B.Tech/M.Tech/BE/ME

• 7+ years

  of combined ServiceNow development and administration experience.
• Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB).
• Experience with upgrades, cloning, MID Server, Discovery.
• Knowledge of roles, ACLs, data policies, and platform security.
• Understanding of ITIL processes.