Service Manager

Job Title: Service Manager

Job Location: Bhubaneswar

Salary-12k to 15k

Job Summary:

As a Service Manager at SkyyRider Electric, you will be responsible for leading and managing the entire service operation. This includes handling customer queries, scheduling service requests, ensuring efficient resolution of issues, and maintaining exceptional customer satisfaction. The role requires strong organizational skills, proactive problem-solving, and the ability to manage customer interactions effectively.

Roles and Responsibilities:

✅ Call Handling: Efficiently manage inbound and outbound calls, provide accurate information, and ensure customer satisfaction.

✅ Service Scheduling: Organize team schedules, prioritize urgent requests, and maintain smooth workflow.

✅ Customer Interaction: Build strong client relationships, conduct follow-ups, and address feedback effectively.

✅ Service Lifecycle Tracking: Oversee service cases, track progress, and implement long-term solutions.

Skills and Qualifications:

🔹 Proven experience in service management or similar role.

🔹 Strong communication and interpersonal skills.

🔹 Excellent organizational and time-management abilities.

🔹 Proficiency in service management software and CRM tools.

🔹 Ability to manage customer escalations professionally.

Performance Metrics:

📈 Fast response and resolution times.

😊 High customer satisfaction scores.

📅 Efficient scheduling and resource allocation.

✅ Successful closure of service lifecycle cases.

Why Join SkyyRider Electric?

Be part of a dynamic environment where innovation meets excellence! If you're passionate about delivering top-notch service and driving customer satisfaction, we want to hear from you.

How To Apply:

Interested Candidates send their resume to hr@skyriders.in