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Service Manager

Alliance Industrial Marketing

5 - 8 years

|

3 - 5 Lacs

prayagraj sultanpur kushinagar

Posted:11 hours ago| Platform:

Apply

Skills Required

customer service management time management problem solving leadership skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Day-to-day running of the Engineer team
Checking the quality of completed job card write-ups, ensuring that parts and labor are all accounted for
Effectively liaising with Service Administration and Parts Departments to ensure smooth completion of jobs from start to finish
Monitoring, controlling, and growing productivity, efficiency, and utilization of Engineer team
Staff management for the Engineer team and managing team performance against set targets and deliverable outcomes
Proactively following up on and addressing technical issues with customers in a timely fashion and forging long-term customer relationships
Addressing technical issues directly with JCB as and when required
Ensuring that all operational Standard Operating Procedures (SOPs) and JCB service processes, policies, and guidelines are adhered to
Reviewing and reporting against set Key Performance Indicators (KPI’s) with Aftersales Manager and Managing Director on a regular basis
Working alongside the Aftersales Manager to identify and develop future opportunities and strategies for growth and implementing processes to support these

Preferred candidate profile

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Alliance Industrial Marketing

Marketing & Advertising

Phoenix

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