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Service Manager

3 - 7 years

7 - 11 Lacs

chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

service management sales mis amc service sales hvac repair preventive maintenance customer service business development customer support marketing b2b sales key account management after sales service installation power distribution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure proper takeover of projects from operations at PM670 stage.
Monitor and review Preventive Maintenance (PM) schedules and service calls with the team.
Forecasting & Planning:
Prepare and review monthly Turnover (TO), Order Value (OV), and collection forecasts.
Conduct Management Information System (MIS) reviews with leadership.
Team Leadership & Development:
Conduct fortnightly/monthly review meetings with service leads.
Identify skill gaps and nominate team members for relevant training programs.
Customer Engagement:
Conduct periodic meetings with customers based on business needs.
Handle customer orders for AMC contracts, extension projects, legacy system migrations, and new iBase acquisitions.
Sales & Business Development:
Drive service sales initiatives and support business growth.
Collaborate with cross-functional teams to ensure customer satisfaction and retention.
This role is based in Sri Lanka, where youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.
Make your mark in our exciting world of Siemens

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