Service Manager

We are looking a good candidate

Skilled Required.

• Diploma / B.Tech / B.E. in Electrical, Electronics, Mechatronics, or Automobile Engineering.
• Strong knowledge of construction and heavy equipment (excavators, loaders, forklifts, electrical & diesel vehicles, etc.)
• Ability to handle customer complaints professionally and provide effective resolutions. Ensuring after-sales support aligns with customer satisfaction targets.
• Leading and supervising a team of service engineers, technicians, and support staff. Delegation, monitoring, and performance management of the service team.
• Service planning, scheduling, and ensuring minimal downtime.Knowledge of warranty claims, service contracts, and AMC handling. Inventory coordination with parts and store in-charge.
• Strong communication, negotiation, and problem-solving ability.Report preparation and MIS submission to management.
• Knowledge of budgeting, cost control, and revenue generation through service. Understanding of service profitability and cost management

Responsibilities :-

• Managing service team members to meet the company’s goals, including delegating and directing tasks, monitoring the progress of after sales service, and resolving potential issues in the department
• Recruit, train, and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment.
• Handling complaints and concerns of clients and customers and creating long-lasting professional relationships.
• Assisting with administrative tasks that can include creating and managing invoices, taking orders, and handling inventory.
• Keeping a professional voice and manner at all times to represent the company properly.
• Developing service procedures, policies, and standards and coming up with new ideas for improving customer service goals and missions
• Advising clients or management on recommended equipment servicing and maintenance schedules.
• Maintaining strong connections with manufacturers, dealers, and sales representatives.
• Monitoring, analyzing, and reporting the department’s results
• Keeping track of the industry regulations, restrictions, and laws, ensuring that the company complies with all of them and follows innovations and trends.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person