Lake City EV

Primary Responsibilities Oversee the overall Service operations and ensuring service quality as per Ather defined standards. Technical support to Shop floor team and Door-Step Servicing Team. Ensure day-to-day closure of pending payments based on report submitted by billing executive. Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications. Customer complaint tracking, redressal and necessary actions at dealership Regular communication with Dealer Principle/GM and Ather ASM for status updation. Monitor Labour/Spares Performance and plan for continuous improvement. Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement Secondary Responsibilities Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones. PDI / Warranty Management. Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM. General administration of the workshop Scrapping & Waste Management Develop and implement new strategies to meet Service KPI as required Support Service Marketing & Promotional Plan Execution of Ather planned service campaigns and achieving best results. Crisis and Emergency Management Guiding subordinates in attending to Major complaints Oversee the hiring and training of an effective service team Nominate eligible staff for Ather-organised training programs as per requirement.