Primary Responsibilities Oversee the overall Service operations and ensuring service quality as per Ather defined standards. Technical support to Shop floor team and Door-Step Servicing Team. Ensure day-to-day closure of pending payments based on report submitted by billing executive. Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications. Customer complaint tracking, redressal and necessary actions at dealership Regular communication with Dealer Principle/GM and Ather ASM for status updation. Monitor Labour/Spares Performance and plan for continuous improvement. Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement Secondary Responsibilities Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones. PDI / Warranty Management. Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM. General administration of the workshop Scrapping & Waste Management Develop and implement new strategies to meet Service KPI as required Support Service Marketing & Promotional Plan Execution of Ather planned service campaigns and achieving best results. Crisis and Emergency Management Guiding subordinates in attending to Major complaints Oversee the hiring and training of an effective service team Nominate eligible staff for Ather-organised training programs as per requirement.
Primary Responsibilities Oversee the overall Service operations and ensuring service quality as per Ather defined standards. Technical support to Shop floor team and Door-Step Servicing Team. Ensure day-to-day closure of pending payments based on report submitted by billing executive. Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications. Customer complaint tracking, redressal and necessary actions at dealership Regular communication with Dealer Principle/GM and Ather ASM for status updation. Monitor Labour/Spares Performance and plan for continuous improvement. Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement Secondary Responsibilities Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones. PDI / Warranty Management. Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM. General administration of the workshop Scrapping & Waste Management Develop and implement new strategies to meet Service KPI as required Support Service Marketing & Promotional Plan Execution of Ather planned service campaigns and achieving best results. Crisis and Emergency Management Guiding subordinates in attending to Major complaints Oversee the hiring and training of an effective service team Nominate eligible staff for Ather-organised training programs as per requirement.
Role Description This is an on-site internship role for a Back Office Employee, located in Udaipur. The responsibilities of the role include performing back-office operations, supporting administrative tasks, managing data, and assisting with routine office processes. The intern will provide communication support to the team and may interact with customers to address inquiries or provide basic assistance. Additionally, responsibilities may involve assisting in sales-related documentation and supporting finance-related tasks. Qualifications Proficiency in Back Office Operations and familiarity with administrative workflows Strong Communication and interpersonal skills Basic understanding of Customer Service principles Knowledge or interest in Finance and Sales processes Keen attention to detail and organizational abilities Ability to work collaboratively in an office environment and openness to learning
Role Description This is an on-site internship role for a Back Office Employee, located in Udaipur. The responsibilities of the role include performing back-office operations, supporting administrative tasks, managing data, and assisting with routine office processes. The intern will provide communication support to the team and may interact with customers to address inquiries or provide basic assistance. Additionally, responsibilities may involve assisting in sales-related documentation and supporting finance-related tasks. Qualifications Proficiency in Back Office Operations and familiarity with administrative workflows Strong Communication and interpersonal skills Basic understanding of Customer Service principles Knowledge or interest in Finance and Sales processes Keen attention to detail and organizational abilities Ability to work collaboratively in an office environment and openness to learning
Requirements Graduate in Science/Engineering would be ideal but we are happy to overlook this if you are confident in your know-how of technology. Freshers and Graduates with 1 - 3 years experience in automotive/ tech retail Need to be an automobile/tech enthusiast, and have the passion to learn more about automobiles and what’s happening in the automotive/tech world Must have a valid Two-wheeler license Good communication skills in English (verbal) is a base requirement and any other regional language will be a definite plus And most importantly, you need to have a way with people - charm and enthusiasm will take you a long way in this role. Primary Roles Assist walk-in customers at Ather Retail Space and ensure best customer experience. Demysify the Ather 450 X scooters, Charging solutions and the ownership model by giving detailed product demos and test-rides Interact with customers to help guide them in their vehicle purchase, asking questions and providing relevant solutions/ answers and walk them through the whole process from pre-order/ booking to delivery Support dealer revenue objectives by ensuring that monthly sales targets are met Ensure a seamless delivery experience to Ather customers Perform high-quality, professional and knowledgeable presentation and demonstration of Ather vehicles Executing marketing events to drive more sales while maitaining superior customer experience Responsibilities Assist walk-in customers to help guide them in their vehicle purchase, while asking the right questions and listening carefully to ensure best customer experience. Explain the ownership models in detail and act as a consultant to help the customer make the right buying decision Proactively consult and guide customers to the appropriate next step in the sales process,test ride, vehicle pre-order, finance and lease options, delivery and handover to service. Promote any Ather merchandise and accessories available for customer purchase, explain in detail product features and benefits. Use outstanding communication and listening skills to ensure payment options meet your customers’expectations; close the deal. Help transition customers to our Service departments to support their ownership experience, selling the quality and convenience of service repairs and/or aftermarket parts and accessories available in the service departments. Assist in maintenance of inventory display to keep the customer experience as smooth as possible. Ensure time management, opening/ closing SOP's are followed at Ather Experience Centre Deliver vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork. Additionally Supporting the sales ops team at the dealership to complete their tasks by being the single POC to the customer Ensure excellent process hygiene while using DMS or when handling paperwork and support dependent teams Test Ride vehicle management New Vehicle Delivery Management Ensure smooth execution of all marketing events