Customer Support Representative Customer Support Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. Customer Support Representative Job Description We are searching for a polite, professional Customer support Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Support Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Customer Support Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Customer Support Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Customer Support Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Job Types: Full-time, Contract Pay: ₹10,000.00 - ₹12,000.00 per month Work Location: In person
Customer Support Representative Customer Support Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. Customer Support Representative Job Description We are searching for a polite, professional Customer support Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Support Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Customer Support Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Customer Support Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Customer Support Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Job Types: Full-time, Contract Pay: ₹10,000.00 - ₹12,000.00 per month Work Location: In person
About the Role We are looking for a responsible and customer-oriented Property Manager to oversee the daily operations of our rental properties and hostels. The ideal candidate will ensure smooth property management, tenant satisfaction, timely maintenance, accurate reporting, and compliance with company policies. Key Responsibilities Property & Tenant Management Manage day-to-day operations of hostels, flats, and rental units. Handle tenant queries, complaints, and requests with professionalism. Ensure proper move-in/move-out processes and maintain occupancy records. Conduct property inspections to maintain upkeep and standards. Maintenance & Service Coordination Coordinate with service team/vendors for repairs, cleaning, and maintenance. Ensure timely resolution of service tickets and emergencies. Monitor utilities (electricity, water, internet) and ensure smooth functioning. Financial & Administrative Tasks Collect rents, deposits, and maintain proper payment records. Monitor late payments and follow up with tenants as per policy. Assist in budgeting, expense tracking, and vendor payments. Compliance & Documentation Ensure e-KYC, agreements, and documentation for all tenants. Maintain records of meter readings, property audits, and reports. Adhere to company policies, legal compliances, and safety standards. Reporting & Coordination Update internal systems (CRM, task manager, etc.) timely. Coordinate with call executives, service managers, and accountants for smooth workflow. Requirements Graduate (preferred in Management, Hospitality, or related field). Proven experience in property management/real estate/hospitality preferred. Strong communication and negotiation skills. Ability to handle multiple tasks, tenants, and staff effectively. Basic knowledge of MS Office, CRM tools, and digital platforms. Customer service mindset with problem-solving ability. What We Offer Competitive salary with performance-based incentives. Career growth in property management and real estate sector. Dynamic work environment with a supportive team. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Internet reimbursement Work Location: In person
Roomlelo is looking for a Service Manager to join our growing team on an urgent basis . If you have prior experience as a Service Manager and possess strong leadership, problem-solving, and customer service skills, we’d love to have you onboard! What We Offer: ✅ Attractive Salary Packages ✅ Performance-based Perks & Incentives ✅ Growth & Career Advancement Opportunities ✅ Dynamic Work Environment Requirements: Proven experience as a Service Manager (Hospitality/Property Management preferred) Strong communication & team management skills Ability to handle tenant queries, service requests, and property-related operations efficiently Immediate availability Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Internet reimbursement Leave encashment Work Location: In person