Posted:6 hours ago|
Platform:
Work from Office
Full Time
Service Manager– Branch Banking KRAsLead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches) Manage a Service Team. Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements. Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities Authorize and check Teller and Relationship teams entries for customer transaction/ service request Check end products, Check vouchers to clear transactions Vault / Key custodian of the Branch Manage the Service Scores of the branch Branch Lobby and Customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate ProfileMeticulous & has an Eye for detail Ability to manage and motivate front office staff. Thorough overall understanding of branch banking operations Graduate 6 – 8 years of experience Post Graduate 4 - 6 years of experience Should possess customer orientation and team leader qualities
Kotak Life Insurance
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