Service Manager

Job Description

Job Summary: We are seeking an experienced and customer-focused Service Manager to oversee the after-sales service operations in our machinery manufacturing company. The ideal candidate will be responsible for managing the service team, ensuring timely maintenance and repair services, driving customer satisfaction, and supporting the overall reliability and performance of our machinery products in the field. Key Responsibilities: Oversee the day-to-day operations of the service department, including installation, maintenance, repairs, and customer support. Lead, train, and manage a team of service engineers and technicians to ensure high performance and productivity. Develop and implement service procedures, quality standards, and customer support policies. Coordinate with production, sales, and technical teams to ensure seamless after-sales support. Monitor and analyze service metrics (e.g., response time, resolution rate, customer satisfaction). Manage service contracts, warranties, and customer complaints with prompt resolution. Ensure compliance with safety regulations, quality standards, and company policies. Maintain accurate service records and generate reports for management. Provide technical guidance and troubleshooting support to the team and customers. Identify opportunities to improve service efficiency, customer retention, and product reliability. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 16/06/2025