Job
Description
An Automotive Service Manager oversees the daily operations of the service department, ensuring customer satisfaction, managing staff, and maintaining the department's efficiency and profitability. They are responsible for a wide range of tasks, including customer service, staff management, financial management, and operational efficiency. Here's a more detailed breakdown of their roles and responsibilities:Customer Service & Relations: Ensuring Customer Satisfaction: Addressing customer concerns, handling complaints, and resolving issues to maintain high customer satisfaction and loyalty. Communicating with Customers: Providing clear and accurate information about service estimates, repair timelines, and vehicle status. Building Customer Relationships: Fostering positive relationships with customers to encourage repeat business and referrals. Staff Management: Supervising and Motivating: Leading and motivating service technicians and advisors, fostering a positive work environment. Training and Development: Identifying skill gaps, providing training, and conducting performance evaluations to ensure staff competency. Hiring and Onboarding: Participating in the hiring process and ensuring new employees are properly trained and integrated into the team. Operational Efficiency: Scheduling Appointments: Managing service appointments, optimizing workflow, and ensuring timely vehicle repairs. Inventory Management: Overseeing parts and supplies inventory, managing supplier relationships, and minimizing costs. Monitoring Performance: Tracking key performance indicators (KPIs), analyzing data, and implementing strategies to improve service department performance. Enforcing Safety Procedures: Ensuring adherence to safety regulations and maintaining a safe working environment. Financial Management: Managing Budgets: Developing and managing the service department budget, ensuring profitability. Analyzing Financial Reports: Reviewing financial reports, identifying areas for improvement, and implementing strategies to maximize revenue. Pricing and Cost Control: Developing pricing strategies, controlling costs, and ensuring efficient use of resources. Other Responsibilities: Developing and Implementing Policies: Creating and implementing service policies and procedures to ensure consistent and efficient operations. Staying Updated on Industry Trends: Keeping abreast of new technologies, diagnostic tools, and industry best practices. Liaising with Manufacturers: Interacting with automotive manufacturers to ensure compliance with warranty requirements and service procedures. Coordinating with Other Departments: Collaborating with sales, parts, and other departments to ensure smooth operations. call and whatsapp - 638 444 1253 Job Type: Permanent Pay: ₹20,000.00 - ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
