Service Manager

An Automotive Service Manager oversees the daily operations of the service department, ensuring customer satisfaction, managing staff, and maintaining the department's efficiency and profitability. They are responsible for a wide range of tasks, including customer service, staff management, financial management, and operational efficiency. Here's a more detailed breakdown of their roles and responsibilities:Customer Service & Relations:

• Ensuring Customer Satisfaction:Addressing customer concerns, handling complaints, and resolving issues to maintain high customer satisfaction and loyalty.
• Communicating with Customers:Providing clear and accurate information about service estimates, repair timelines, and vehicle status.
• Building Customer Relationships:Fostering positive relationships with customers to encourage repeat business and referrals.

Staff Management:

• Supervising and Motivating:Leading and motivating service technicians and advisors, fostering a positive work environment.
• Training and Development:Identifying skill gaps, providing training, and conducting performance evaluations to ensure staff competency.
• Hiring and Onboarding:Participating in the hiring process and ensuring new employees are properly trained and integrated into the team.

Operational Efficiency:

• Scheduling Appointments:Managing service appointments, optimizing workflow, and ensuring timely vehicle repairs.
• Inventory Management:Overseeing parts and supplies inventory, managing supplier relationships, and minimizing costs.
• Monitoring Performance:Tracking key performance indicators (KPIs), analyzing data, and implementing strategies to improve service department performance.
• Enforcing Safety Procedures:Ensuring adherence to safety regulations and maintaining a safe working environment.

Financial Management:

• Managing Budgets:Developing and managing the service department budget, ensuring profitability.
• Analyzing Financial Reports:Reviewing financial reports, identifying areas for improvement, and implementing strategies to maximize revenue.
• Pricing and Cost Control:Developing pricing strategies, controlling costs, and ensuring efficient use of resources.

Other Responsibilities:

• Developing and Implementing Policies:Creating and implementing service policies and procedures to ensure consistent and efficient operations.
• Staying Updated on Industry Trends:Keeping abreast of new technologies, diagnostic tools, and industry best practices.
• Liaising with Manufacturers:Interacting with automotive manufacturers to ensure compliance with warranty requirements and service procedures.
• Coordinating with Other Departments:Collaborating with sales, parts, and other departments to ensure smooth operations.

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Job Type: Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person