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Service Advisor

0 years

0 Lacs

Tirunelveli, Tamil Nadu

Posted:1 week ago| Platform:

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Skills Required

Sales Customer service In-person Diploma

Work Mode

On-site

Job Type

Job Description

Key Responsibilities: Customer Interaction: Greet customers, listen to their concerns, assess vehicle needs, and explain service options in a clear and understandable way. Appointment Scheduling: Schedule appointments, manage customer inquiries, and ensure smooth transitions between service stages. Service Recommendations: Help customers understand their vehicle's maintenance needs, provide recommendations for repairs and services, and explain the benefits of various options. Estimate and Billing: Prepare detailed service orders, provide accurate estimates, and handle billing and payments. Technician Communication: Communicate with technicians about customer concerns, provide necessary information for repairs, and follow up on the status of the vehicle. Customer Satisfaction: Address customer concerns, resolve issues, and ensure customer satisfaction with the service provided. Sales and Up-selling: Promote additional services, upsell maintenance options, and explain the benefits of various packages. In essence, a Service Advisor plays a crucial role in building customer relationships, ensuring a positive service experience, and contributing to the profitability of the dealership or service center. Job Type: Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person

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ANWAR MOTORS ASHOKLEYLAND

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