8492 Service Management Jobs - Page 50

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Major Incident Manager (MIM) is responsible for the rapid coordination, communication, and resolution of high-severity...

This Position reports to: Service Manager - Traction Your role and responsibilities In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: #Li - Onsite This role is contributing to the Motion Traction Division in Nelamangala, Bangalore You will be mainly accountable for: Generation of S...

Your role and responsibilities Building and delivering IS Risk Assessment Service as part of the Compliance and Risk Assessment Department. You will be mainly accountable for: Responsibility for defining, designing, implementing, managing security risk assessments and the regulatorycompliance assessments Ensuring targets achievement in cooperation with customers within the budget Providing service management knowledge to the team, vendors and stakeholders and managing expectations Incident and service improvement management Attending service review, service level agreement and operational level agreement meetings Qualifications for the role Degree in IT field 10 years of experience in servic...

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including indust...

Job Description ServiceNow Sr. Technical Consultant - Source to Pay WO value - 200k Role: Provide technical consulting services to clients, contributing to the design and delivery of technical solutionsincluding customizing package-based solutions, data design and conversion, technically focused testing, and configuration of technical infrastructure components. Strong focus on designing and implementing ServiceNow solutions that support Source-to-Pay (S2P) processes, integrating with procurement, sourcing, and finance systems to streamline operations and enhance value delivery. Provide guidance, thought leadership, and hands-on development to both client and internal technical resources. Job...

Position Purpose The main activity of the Network engineer- NOC is to manage remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. It includes support on Routers, Switches, Firewall, Proxies, IPAM, Load Balancers. One will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities NOC experience, must be ready to work in 24*7 environment BAU Support Operations CCNA training is expected, certification is desirable. Technical knowledge on MPLS, Routing and switching protocols, Experience with Zabbix...

Skill required: Voice - Customer Service Designation: IT Service Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organizatio...

Skill required: Sales Operations - Sales Enablement Designation: IT Service Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Advanced What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for? Incident Management Problem Management Knowledge Management Service Quality Management Stakeholder Communications Problem-solving skills Agility for quick learning Ability to work well in a team Commitm...

Skill required: Voice - Customer Service Designation: IT Service Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organizatio...

As the Area Service Field Manager for the West Region at Kia India, you will be responsible for overseeing and improving service operations within your designated area. Your primary focus will be on enhancing customer satisfaction, driving service efficiency, and ensuring that service standards are met across all dealerships. You will work closely with dealership service managers, technicians, and other stakeholders to implement best practices, monitor performance metrics, and facilitate training and support initiatives. Key Responsibilities: Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs...

Job Description Automobile Operations specially in contract logistics. Report making and analysis, PDCA. MIS Report, Audits, Incoming and dispatch control. Online Automobile manufacturing operations Management at customer end. Liaosining with customers other related agencies. Managing SQCDM Parameter of his operations, Safety, 5S monitoring. Manpower management around- 150-250 associates. Daily, weekly, monthly report making, Problem Analysis. 3PL Service management, Supervision of employees and daily operations. Required Candidate Profile Basic Knowledge of costing of operations Time Study calculations. Basic knowledge of Line Balancing. Strong analytical and problem-solving skills and MS O...

REQUISITION ID: 10573 LOCATION: Chennai DEPARTRMENT: Service Commercial Backoffice YOUR TASKS: Control financials performance, credit control, accounts payable, budgeting and forecasting Provide expertise and advice to managers to help them develop budgets, understand financial reports, and manage their financial responsibilities To provide a high-level business support to Service management, with the goal to improve the financial performance and reach financial targets. Develop KPIs for monitoring the performance of the different contracts Support the organization to achieve the internal goals Support on evaluate and manage Risks Opportunities of the business Drive initiatives for improving...

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build c...

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build c...

Title: SAP SM Skills: SAP SM Experience: 5+ Yrs Qualification: Any Degree Notice Period: 45 Days Location: Bangalore, Noida, Pune, Bhubaneswar, Hyderabad, Kolkata, Chennai, Coimbatore, Chandigarh, Jaipur, Trivandrum, Mysore, Indore, Hubli, Nagpur, Vizag, Mangalore. Total 6-8 years experience with minimum 4-5 years of experience in Service Management(SM)/Customer Service(CS) Advanced knowledge on - Notification, Service orders, Warranty and billing. Sales and Distribution Expert knowledge on Contracts -Value/Quantity/Service. Experience/knowledge in S/4 Hana, SAP Hybris/BRIM, BRF+, SAP portal Worked on revenue recognition. Hands on experience DIP profiles and Resource related billing. Repair ...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process...

What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.5. Assists in the implementation of continuous improvement opportunities to improve t...

BMC is looking for an experienced Major Incident Specialist to join our team and lead the resolution of high-impact incidents across our technology landscape. This role is critical to maintaining the reliability and resilience of our services, ensuring rapid recovery, clear communication, and continuous improvement. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will oversee the incident management protocols and processes and guide the team members regarding the same You will identify the root cause of an incident and work towards its prevention. You will understand the scale of various incidents and prioritize them, based on their urgency. Yo...

BMC is looking for an experienced Major Incident Manager to join our team and lead the resolution of high-impact incidents across our technology landscape. This role is critical to maintaining the reliability and resilience of our services, ensuring rapid recovery, clear communication, and continuous improvement. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will oversee the incident management protocols and processes and guide the team members regarding the same You will identify the root cause of an incident and work towards its prevention. You will understand the scale of various incidents and prioritize them, based on their urgency. You w...

We're looking for a Staff Accountant professional who thrives in a collaborative environment, loves working with data, and is eager to grow. Here is how, through this exciting role, you will contribute to BMC's and your own success: Monthly financial close process for EMEA entities ensuring all costs is accurately recorded Prepare workings & journal entries for accruals, prepaids, amortization, reclass etc. Coordinate with EMEA controllers for book reconciliation & journals and Adhoc requests Consolidation, inter-company transactions and reconciliations including foreign currency accounting Prepare balance sheet account reconciliations ensuring accuracy and adherence to SOX controls. Ensure ...

Key Responsibilities: * Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base ...

Role & responsibilities A service manager oversees a company's service operations, acting as a liaison between customers and the business to ensure customer satisfaction. Key responsibilities include managing staff, developing service policies and procedures, handling escalations, monitoring service metrics, and improving overall customer experience. Key duties and responsibilities Manage service operations: Oversee all service-related activities to ensure efficiency, quality, and alignment with company goals. Lead and train staff: Supervise customer service representatives which includes recruiting, training, coaching, and conducting performance reviews. Develop policies and standards: Crea...

We are seeking a highly skilled and proactive ITSM Engineer with proven experience in Freshservice to lead and optimize our IT service management platform. This role is critical in driving operational excellence, enhancing user experience, and aligning service delivery with business needs. This position is part of the IT Global Infrastructure & Operation team and will be remote India or Brazil. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. Key Responsibilities: Freshservice Platform Ownership Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflo...

About ISSQUARED: An emerging value provider across an array of digital transformation solutions to address on-demand security and governance needs. Founded in 2010, the footprints of ISSQUARED span across the pillars of Cybersecurity, Cloud Infrastructure, and Managed Services to companies of all sizes, including Fortune 500. The core competencies of IT Security and Infrastructure Solutions complement each other to form ISSQUARED. Job Category: Fulltime Job Title: Project Manager Work Location: Hyderabad Qualifications: B.Tech/M.BA degree in computer science or related field preferred Experience: 6+ years Key Responsibilities: Proven experience in project management and service delivery or a...

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding ficial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...