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IT Service Management Analyst-Messaging

IT Service Management Analyst-Messaging

Accenture

3 - 5 years

8 - 12 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

it service management quality management customer satisfaction service management incident management customer service sla knowledge management customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Voice - Customer Service
Designation: IT Service Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Advanced
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?

Incident Management

Problem Management

Knowledge Management

Stakeholder Communications

Service Quality Management

Ability to perform under pressure

Adaptable and flexible

Agility for quick learning

Collaboration and interpersonal skills

Commitment to quality
Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation

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IT Service Management Analyst-Messaging