IT Service Management Analyst-Messaging

Job Description: As an IT Service Management Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and complaints from dissatisfied customers, ensuring the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You are expected to possess good communication skills and a solid understanding of Customer Support metrics. **Key Responsibilities:** - Incident Management - Problem Management - Knowledge Management - Stakeholder Communications - Service Quality Management - Ability to perform under pressure - Adaptability and flexibility - Quick learning agility - Collaboration and interpersonal skills - Commitment to quality **Qualifications Required:** - Graduation in any field - 3 to 5 years of relevant experience - Advanced proficiency in English (International) In this role, you will primarily focus on analyzing and solving lower-complexity problems. Your daily interactions will be with peers within Accenture before updating supervisors. Limited exposure with clients and/or Accenture management is expected. You will receive moderate-level instructions on daily tasks and detailed guidance on new assignments. The decisions you make will impact your work and potentially the work of others. You will function as an individual contributor within a team, with a specific scope of work. Please be aware that this position may involve working in rotational shifts.,