IT Customer Service Associate Accenture in India

1.0 - 5.0 years

0 Lacs

haryana

On-site

As an IT Customer Service Associate at Accenture, you will be responsible for providing omnichannel non-voice support to customers. Your main tasks will include managing and resolving customer queries, handling escalations and complaints, and ensuring the best resolutions are provided within the agreed SLAs. You should excel in email and chat processes, possess good typing skills, and be able to record, diagnose, troubleshoot, resolve, or assign incidents and service requests within the defined scope of support. Your role will involve managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions such as email, web, and chat. To excel in this role, you should adhere to the Accenture Code of Business Ethics, establish strong client relationships, manage multiple stakeholders effectively, meet deadlines, work well in a team, and demonstrate adaptability and flexibility. You will be expected to solve routine problems with guidance from general guidelines and precedents, with interactions primarily within your team and direct supervisor. Detailed instructions will be provided for daily tasks, and more detailed guidance will be given for new assignments. Your decisions will impact your own work within a predetermined scope, and you will function as an individual contributor in a team environment. Please note that this role may require you to work in rotational shifts. A graduation degree is a minimum qualification requirement, and proficiency in English (International) is essential. If you are looking to leverage your 1 to 3 years of experience in customer service management and possess the necessary skills and qualities, we invite you to explore this exciting opportunity at Accenture.,

Posted 5 days ago

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Clinical Data Svs Sr Analyst Accenture

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Clinical Data Services - Clinical Database Programming professional, you will hold the designation of Clinical Data Svs Sr Analyst at Accenture. With a Bachelor's or Master's degree in Pharmacy and 5 to 8 years of relevant experience, you will be proficient in English (International) at an expert level. Accenture is a global professional services company renowned for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 individuals across 120 countries, we specialize in Strategy and Consulting, Technology, and Operations services. Our commitment to leveraging technology and human ingenuity to drive positive change and deliver value is ingrained in our culture. Joining our Life Sciences R&D vertical, you will contribute to a wide range of services that support the life sciences industry. From research laboratories to clinical trials support and regulatory services, our team is dedicated to enabling leading biopharma companies to enhance patient outcomes. Specifically, the Clinical Data Management team focuses on ensuring the collection, integration, and availability of data of high quality and cost efficiency. Key responsibilities include discrepancy review, query generation, resolution, creating CRF Completion Guidelines (CCG), SAE reconciliation guidelines, identifying protocol deviations, performing edit check validation, and managing clinical data management projects. We are seeking individuals who are adaptable, flexible, detail-oriented, and possess strong problem-solving skills. The ability to thrive under pressure and establish robust client relationships is crucial for success in this role. In the capacity of a Data Review Report Programmer, you will have over 4 years of experience in clinical review and reporting programming, business analytics, or clinical trial setup within the pharmaceutical industry or related sectors. Your responsibilities will include participating in the development lifecycle of key data and reports, interfacing with programmers, report programming, coordinating validation activities, and providing analytical support. You will also be involved in creating specifications, programming reports using tools such as SQL, PL/SQL, SAS, and JReview, and ensuring successful delivery to end-users. Join us at Accenture and be part of a dynamic team that is dedicated to driving innovation, creating value, and fostering shared success for our clients, people, and communities. Visit us at www.accenture.com to explore more about our organization and the exciting opportunities we offer.,

Posted 1 week ago

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