IT Customer Service Associate

As an IT Customer Service Associate at Accenture, you will be an integral part of our Customer Support vertical. Your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. You will be tasked with closing faults and complaints within the agreed Service Level Agreements (SLAs). We are looking for candidates who excel in email and chat processes, possess strong typing skills, and can effectively record, diagnose, troubleshoot, resolve, or assign incidents and service requests within the defined scope of support. You will also be expected to manage unplanned interruptions to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. To succeed in this role, you must adhere to the Accenture Code of Business Ethics, establish strong client relationships, manage multiple stakeholders efficiently, meet deadlines consistently, work effectively in a team environment, demonstrate adaptability and flexibility, and excel in Customer Service Management. In this position, you will primarily address routine problems following established guidelines and precedents. Your interactions will mainly be within your team and direct supervisor. You will receive detailed to moderate instruction on daily tasks and comprehensive guidance on new assignments. The decisions you make will directly impact your own work, and you will function as an individual contributor within a team, focusing on a predetermined scope of work. Please be aware that this role may involve working in rotational shifts. If you have a graduation degree and possess 1 to 3 years of relevant experience, along with proficiency in English (International), we encourage you to explore this exciting opportunity at Accenture. Join us in embracing the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit our website at www.accenture.com to learn more about our global professional services company with leading capabilities in digital, cloud, and security across various industries.,