Senior Consultant

Key Responsibilities:

* Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams.

* Monitor application performance and stability, proactively identifying and addressing potential issues.

* Perform root cause analysis for recurring problems and implement long-term solutions.

* Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.

* Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.

* Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.

* Implement and maintain application configurations, patches, and upgrades.

* Participate in on-call rotation to provide 24-7 support for critical applications.

* Conduct training and mentoring sessions for L1 and L2 support teams.

* Ensure compliance with ITIL standards and company policies, including change management and incident management processes.

* Extensive experience with Mainframe, Cobol, or Java/C++ Applications including configuration, administration, and support.

* Proficiency in scripting and automation to enhance support processes and workflows.

* Proven experience in managing escalations and providing L3 support.

* Ability to work independently and as part of a team in a fast-paced environment.

* Willingness to participate in on-call support rotation. Preferred Skills:

* Knowledge of ITIL framework and best practices for IT service management.

* Experience in Application Support and Maintenance

* Previous experience in a similar role within a large enterprise environment.