1218 Service Management Jobs - Page 49

About The Role Primary Function The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) andCleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across different versions of integration middleware, understand SAP data interfaces, and other various business applications. Dimensions: Demonstrated experience within IT Service Management, Customer Service, Incident and Service Request Management. Demonstrated experience in application administration, configuration, ITIL software lifecycle, data integrations. Should be gaining expertise on other related middleware applications (for example Sucessfactors and MuleSoft), data warehousing, ITIL, PMP, and report generation 5) Principal Duties & Responsibilities Provide Support & Service Delivery for Integrations suite of applications including but not limited to Sterling Integrator (B2BI), Cleo Harmony (MFT), Dell Boomi for SuccessFactors, MuleSoft, SAP integrations, and other misc. middleware applications. Strong focus on end-user support, ticket management, IT process management, technical leadership Day to day support and maintenance for B2BI and MFT Understand the business processes, how the application supports the business processes and apply this knowledge to best solve problems Provides alternatives and recommendations based on best practices and application functionality Evaluate logical views, data hierarchies, integrations and reporting structures Assist users with problems and resolves issues independently, strong incident resolution management Work with existing systems to track and manage service requests and issues. Assist in requirement gathering and create and maintain system and user documentation 5.a) Additional specialized Duties & Responsibilities Change Management Creates and implements Requests for Change and adheres to all documented change management processes. Assesses the technical impact of RFC and may attend Change Advisory Board (CAB) meetings, when appropriate. Leads minor enhancement/change management efforts. Technical and Functional Requirements for New Projects Works with project team to understand technical and functional requirements for the purpose of transitioning to support. Reviews the design of new service requirements to ensure it can be supported. Provides recommendations to improve design and/or cost of technical and functional requirements. Production Support Coordinates problem resolution among team members. Provides at least Level 2 operation and maintenance support. Analyzes activity and problems to discover and prevent systematic errors. Diagnoses accessibility, availability or operability problems. Researches, analyzes, and determines the appropriate course of actions for fixing problems, identifies and mitigates risks, and implements solutions. Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems. Escalates/communicates issues when necessary. Documents, monitors, reports, and manages the resolution of systemic Issues. Proactively monitors and reviews data integration points, applications, ticket history to identify areas of improvement. Vendor Management Reviews vendor contracts for alignment with desired results. Provides advice and counsel to the vendor relationship decision-making and contract development processes. Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. Technology Management/Leadership Provides clarity on objectives, scope and organizational change management. Manages IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Provides technical leadership and mentoring throughout the organization and team regarding suite of applications Ensures system technical and process documentation for applications meets minimum requirements. Leadership over small projects and teams to complete continuous improvement efforts.

About The Role About The Role Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required

Co. location :- Vasai. 1. Oversee the maintenance, repair, and servicing of elevators and escalators. 2. Develop and implement preventive maintenance schedules to minimize downtime. 3. Ensure proper allocation of manpower for service calls. Required Candidate profile Candidates should have experience in Elevator Industry.

Role Summary: As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function, you will be responsible for leading the voice infrastructure and voice recording services across BFSI clients. This includes ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. Key Responsibilities: Lead voice service strategy, design, and deployment across enterprise environments. Manage and maintain voice infrastructure including telephony systems, voice gateways, SBCs, and PSTN integration. Oversee voice recording platforms and ensure regulatory compliance in BFSI environments. Handle incident management, root cause analysis, and change control processes. Define SLAs/OLAs, monitor service performance, and execute service improvements. Collaborate with compliance teams to enforce voice security policies (DLP, encryption, recording). Coordinate with internal teams and vendors for operational support and escalations. Promote automation and innovation within voice services. Ensure voice services are delivered within defined budgets and performance targets. Required Skills & Qualifications: 10+ years in IT infrastructure/service management; 5+ years in voice services. Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. Working knowledge of DLP, encryption protocols, and BFSI regulations. Certifications preferred: ITIL, PMP. Strong communication, documentation, and stakeholder engagement skills. Performance & KPIs: SLA and OLA compliance Voice incident resolution timelines Successful execution of change tickets Root cause analysis effectiveness Stakeholder satisfaction and audit readiness Required Skills UCC voice, Teams,verba

1. Lead and mentor service team. 2. Manage installs, repairs, and support. 3. Coordinate cross-teams, handle escalations, train staff, manage inventory. 4. Ensure top client service and reporting. 5. Salary is negotiable as per market standards. Required Candidate profile 1. Bachelor’s degree in Engineering, Industrial Technology. 2. 5+ years of experience in a service or technical support role. 3. Strong mechanical, electronics, or automation systems background.

What you will do Manage all WPS programs, including soft services, housekeeping, food and beverage operations, and event management. Ensure adherence to defined KPIs and vendor performance scorecards to maintain service quality and operational consistency. Oversee and ensure high standards of housekeeping, including cleanliness, hygiene, and overall workplace upkeep. Oversee vendor contracts, monitor service delivery, and drive cost-effective outcomes through regular performance evaluations. Manage caf, pantry, and catering services, ensuring quality, hygiene, and timely inventory management. Ensure compliance with all relevant safety, health, and environmental regulations. Coordinate office events, conferences, and visitor management to foster an engaging and seamless workplace experience

Location: Anywhere in India Experience Level: 6 to 10 Job Summary: We are seeking an experienced Service Management Specialist with strong expertise in device management to join our IT team. The ideal candidate will be responsible for managing the complete lifecycle of organizational devices, ensuring compliance, performance, and high end-user satisfaction. The role requires hands-on experience with Microsoft Intune , in-depth knowledge of service management frameworks (e.g., ITIL), and a passion for process improvement. Key Responsibilities: Design, implement, and optimize device management processes and policies. Manage the end-to-end lifecycle of devices procurement, configuration, deployment, maintenance, and retirement. Ensure all devices comply with organizational security and usage policies. Monitor performance, patch levels, and software updates across all endpoints. Collaborate with IT teams to resolve incidents and problems related to device management. Apply ITIL best practices for efficient incident, change, and asset management. Conduct audits and compliance reviews regularly, driving continuous improvement. Train end-users on device management tools, policies, and best practices. Maintain detailed documentation of device management procedures. Stay current with the latest trends, tools, and best practices in endpoint management. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 5+ years of experience in device management or endpoint administration. Expertise in Microsoft Intune – must-have . Familiarity with other UEM tools such as VMware Workspace ONE , JAMF, or SCCM – nice to have . ITIL Foundation Certification (v3 or v4) required; higher certifications are a plus. Strong problem-solving skills and the ability to work collaboratively with technical teams. Experience in device auditing, reporting, and policy compliance. Preferred Skills: Experience managing mobile devices, Windows, macOS, and BYOD environments. Understanding of automation in device provisioning and patch management. Knowledge of compliance frameworks like ISO 27001, NIST, or CIS benchmarks. Support experience in hybrid or remote work environments.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations Develops and implements business plan for food and beverage CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments Maintains a positive cost management index for kitchen and restaurant operations Utilizes budgets to understand financial objectives Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales) Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absence Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Oversees all culinary, restaurant, beverage and room service operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service Provides excellent customer service to all employees Responds quickly and proactively to employees concerns Provides a learning atmosphere with a focus on continuous improvement Provides proactive coaching and counseling to team members Encourages and builds mutual trust, respect, and cooperation among team members Monitors and maintains the productivity level of employees Develops specific goals and plans to prioritize, organize, and accomplish work Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded Ensuring Exceptional Customer Service Provides excellent customer service Responds quickly and proactively to guests concerns Understands the brands service culture Drives alignment of all employees, team leaders and managers to the brands service culture Sets service expectations for all guests internally and externally Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee Verifies all banquet functions are up to standard and exceed guests expectations Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Conducts performance reviews in a timely manner Promotes both Guarantee of Fair Treatment and Open Door policies Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results Additional Responsibilities Complies with all corporate accounting procedures Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluates results to choose the best solution and solve problems Drives effective departmental communication and information systems through logs, department meetings and property meetings At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management

Take lead with new initiatives, to drive internal teams for new initiatives related to ServiceNow API development. Take ownership of technical deliverables and handle technical engineering escalations for the team. Act as a Subject Matter Expert (SME) to lead & participate in Service Now API development, migration, configuration, support, maintenance, and technical escalations internally & with vendor. Manage primary products used which require expert knowledge of ServiceNow API, with the proven record of accomplishment in creating scoped application and portal customizations within the application. Support Fulfillment teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy. Requirements To be successful in this role, you should meet the following requirements: 15+ years of overall IT experience in Design and Implementation of Service Management and Automation Solutions. Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver. Strong interpersonal skills ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients End to End experience of API based application design and implementation. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. Must have HSBC IT Service Ownership (ITSO) and Third Party Engagement Management (TPEM) experience. Must have knowledge of Integration Hub and API integrations with ServiceNow. Strong Java, Spring boot development background. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment

ROLE : -Service Scheduling & Coordination -Serve as the SPOC for clients regarding service requests -Assign service tasks to appropriate engineers -Service Documentation / Warranty handling / AMC -Generate regular reports on service performance Required Candidate profile Currently working as Service Coordinator with a Machine Manufacturing firm ainvolved in coordination of tasks & schedules between clients & Engineers Education : Diploma /BE

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience4-8years Educational QualificationEngineering Degree or MBA from a tier 1 institute Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact centers functions, products technology solutions covering AI Gen AI solutions Industry Experience :Knowledge Experience in any of industry divisions such as Communication Media Technology, Financial Services, Health Public Services, Products Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration application development. What's in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Leading the designing of solutions to address business requirements Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks eg system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities eg error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod eg resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance. Requirements Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analys skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres

locationsMumbai, Turbhe MiDC Road time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008252

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect – Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | Accenture Qualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Automotive Warranty / Warranty Analytics Data Analysis Business Intelligence Business logic Scripting Reporting Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Python (Programming Language)/ SQL/ ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation