6521 Service Management Jobs - Page 49

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service...

Could you be the full-time Sub-System Manager in Bangalore were looking for? Your future role Take on a new challenge and apply your project management and coordination expertise in a cutting-edge field. Youll work alongside collaborative and results-driven teammates. You'll play a crucial role in ensuring the successful delivery of a project sub-system, meeting both customer needs and QCDP (Quality, Cost, Delivery, and Performance) objectives. Day-to-day, youll work closely with teams across the business (engineering, sourcing, supply chain, and RAMS), synchronize stakeholders, and manage sub-system activities end-to-end, from requirement capture to project completion. Youll specifically ta...

Key Responsibilities Automation Strategy & Execution Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort. Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions. Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.). Monitor and report on automation performance metrics and ROI. Service Request Management Oversee the end-to-end lifecycle of IT service requests, ensuring timely and quality resolution. Optimize workflows and SLAs for service request fulfilment. Drive continuous improvement in service request processes thro...

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf They are skilled in project management, technology, and process optimization to deliver high-quality services to clients Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk Your work will involve the process of continuous improvement and optimising of the managed serv...

Job Description Summary The Senior Services Staff Operations Manager is a people leader role responsible for driving sustained customer success and growth across controls retrofit projects and post-sales lifecycle management This includes Services projects, technical support agreements, training, professional services, renewals, outcome attainment, retention, expansion, and customer advocacy across the India subcontinent, Pakistan, Turkey, and Iraq This role is responsible for managing P&L, Customer order & Fulfillment and customer satisfaction within the assigned subregion by managing customer obligations, overseeing fixed-price and time-and-materials project management, and service agreeme...

Prepare annual order booking budgets before presenting it to Head Office. Plan Sales / Service visits to customers and ensure timely completion of AMC / CAMC. Ensure Regional Order Booking Targets / Sales Targets / Collection targets are met

Teamware Solutions is seeking a proficient Incident Management Specialist to join our IT Operations team. You'll be crucial in minimizing the impact of IT service disruptions, overseeing the entire incident lifecycle from detection and logging to diagnosis, resolution, and closure, ensuring rapid service restoration and continuous improvement. Key Responsibilities Act as the primary point of contact for major incidents , driving their resolution from identification through to service restoration. Lead and coordinate technical teams (network, server, application, security) during incidents, ensuring clear communication and efficient problem-solving. Log, classify, prioritize, and assign incid...

Teamware Solutions is seeking a dedicated Support Service Manager to lead and optimize our IT support operations. You'll be instrumental in overseeing the delivery of high-quality technical support services, managing support teams, and ensuring customer satisfaction and efficient resolution of issues, directly impacting our operational excellence. Key Responsibilities Lead, mentor, and manage a team of IT support professionals, fostering a culture of exceptional service delivery and continuous improvement. Oversee the daily operations of the support desk, ensuring adherence to Service Level Agreements (SLAs) and operational targets. Develop, implement, and refine IT Service Management (ITSM)...

To champion the training process along with its effective implementation, We are looking for a highly motivated and skilled internal talents / colleagues to apply for the role of Manager Training (Global Sales and Service) Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally. Create state-of-the art training materials (tools, platforms) for all target regions globally. Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders. The training process shall ensure that the sales team effectively and enable...

1. Role Overview IT Service Management (ITSM) pre-sales Solution Architect, a self-driven individual who would be responsible for supporting sales team with ServiceNow, ITSM, SIAM, EXM & STG opportunities while working on specific solutions, proposals, effort sizing, pricing, presentations etc. in-line with Hexawares offerings, capabilities, processes etc. 2. Job Description: a. Work on ServiceNow pre-sales opportunities for ITSM Functional Consulting, ITSM Service Design, ITSM Automation, ITSM Operations and SIAM using frameworks like ITIL® and tools like ServiceNow® etc. b. Design & build end-to-end solution, proposal, sizing, pricing, presentations etc. c. Work on various pre-sales stages...

Responsibilities: * Coordinate after-sales services with suppliers * Ensure timely resolution of customer issues * Manage service requests from start to finish * Maintain accurate records of servicing activities Employee state insurance Annual bonus Leave encashment Gratuity Provident fund

Role & responsibilities As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives. What Youll Do: MTM Monthly Governance Activities: •Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams. •Dashbo...

You will be responsible for actively engaging in field sales activities, visiting potential customers, and generating new leads. Efficiently take orders from customers, ensuring accurate and timely processing. Build and maintain strong relationships with customers through regular communication and follow-ups. Meet or exceed assigned sales targets through effective customer engagement and order acquisition. Gather market intelligence and identify potential sales opportunities. Develop a deep understanding of our oil press machine products and their features. Coordinate and oversee the delivery and installation of our oil press machines. Provide timely and effective after-sales support to cust...

As a Messaging Services Senior Specialist - Sharepoint/OneDrive Support at NTT DATA, you will be responsible for applying a wide application of theories, concepts, and principles to identify customer needs and manage and support systems. Your role will involve performing complex issue analysis, providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations. You will be an expert on Messaging technologies such as SharePoint 2010/2013 on-prem servers and SharePoint Online. **Key Responsibilities:** - Provide deep subje...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique skills and personality. With our global presence, support, inclusive culture, and cutting-edge technology, you can strive to become the best version of yourself. Your voice and perspective are valued to contribute to EY's continuous improvement. Join us in creating an exceptional experience for yourself and fostering a better working world for all. Key Responsibilities: - Manage support projects for Duck Creek with at least 9 years of experience. - Be willing to work in shifts (Rotational Shift - India Shift, UK Shift) and provide On Call Support on a rotational basis. - Maintain and support Duck Cr...

Job Description – Problem Manager Level : SA - 1 / M - 1 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Period : Immediate Joiner or Less than 45 NP -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites: Minimum of 6+ years for SA / 9 + Years for M Level of experience in Problem Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities: 1. Incident Prevention - Proactively prevent incidents from occurring in the first place by identifying and resolving root causes. 2. Root Cause Analysi...

Job Description – Change Manager Level : SA - 1 / M - 2 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Immediate Joiner : Immediate or Less 45 Days -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities 1. Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and stra...

Join us as an AVP - Procurement Operations at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as an AVP - Procurement Operations, you should have experience with: Procure to Pay processes such as TPSP Management, Request to Order, Invoice Processing and Payment Processing. Delivering major global system and platform changes for multinationals of similar scale and complexity. Systems like Process Unity, COUPA and SAP. RCSA, Audits, Governance and Service Management. Line management, including lea...

SUMMARY Sourcing Specialist (On-Demand Services-Kolkata) ============================================== Summary ----------- We are seeking experienced Sourcing Specialist to manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences. Responsibilities - - - - - - - - - - - - - - - - - - - Source and onboard high-quality Service Partners (SPs) Conduct training sessions to maintain and improve service quality Coordinate w...

1. Monitor all field operations are operating as per service procedure. 2. Ensure quality of service at all field office by means of verification of records provided by field support team. 3. Shall play an important role in devising the strategy to improve the service quality. 4. Shall ensure all activities are logged into the CRM / ERP for appropriate monitoring. 5. Shall assist all sales team in the sourcing an appropriate business partner. 6. Shall ensure hand holding of initial operations for prescribed no of days from service perspective for every service centre deployed in the field. 7. Shall ensure deployment of all processes and procedures at all new field establishments 8. Shall be ...

Service Manager Application Maintenance Support (AMS) Experience : 1314 years Location : Bangalore Certification : ITIL v3/v4 (Mandatory) Job Summary We are seeking a seasoned Service Manager with 1214 years of experience in IT service delivery and application management to lead and manage end-to-end Application Maintenance Support (AMS) operations. The ideal candidate will be ITIL v3/v4 certified and possess strong leadership, stakeholder management, and financial governance capabilities. Key Responsibilities Service Delivery & Operations Lead and manage the AMS function across multiple business units. Ensure adherence to SLAs, OLAs, and KPIs for all supported applications. Oversee incident...

Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality. Ensure incidents are correctly processed, assessing business and technical impact and severity. Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve. Ensuring the communication to the business community remains active. Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation. Monitoring of application events alerts, job schedul...

As a Service Delivery Manager at Capgemini, you will play a crucial role in ensuring services meet standards, monitoring performance, and driving improvements. Your responsibilities will include: - Service Delivery Management: You will be responsible for ensuring services are delivered efficiently and effectively, meeting agreed-upon standards and requirements. - Coordinating with departments: Working closely with various departments to ensure seamless service delivery and address any interdependencies. To excel in this role, the following qualifications are required: - 6 to 10 years of experience in Service Management. - Monitoring service performance: Tracking key performance indicators (K...