6521 Service Management Jobs - Page 46

Job Title: Associate Product Manager Are you a data-driven, detail-oriented professional with 2+ years of experience in product management and analytics Swivl is looking for an Associate Product Manager to join our fast-growing team in Bangalore. If youre passionate about optimizing user experiences, leveraging data for product innovation, and working in a high-impact role, this is an exciting opportunity to make a difference! About Us At Swivl, we are revolutionizing the Field Service Management (FSM) industry for small and midsize businesses (SMBs). Our powerful FSM platform helps businesses in plumbing, electrical, landscaping, roofing, and other service industries streamline operations a...

Who we are We are an organisation that exists to drive progress. Thats the red thread that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Edu...

Overview Join the Prodapt team in building a unified, enterprise-scale solution for model, data, and service management across the AI/ML model development. Responsibilities Proficiency in Python and experience with pyspark and ML/AI model development (TensorFlow, scikit-learn, MLflow). Experience in building applications with Java, including the use of Spring for backend development. Hands-on experience with core GCP services, including GKE, Dataproc, BigQuery, and Google Cloud Storage (GCS). Strong understanding of data storage and management (Oracle Exadata, HDFS, Hive, GCS, key-value stores). Experience with CI/CD tools and automation for ML/data workflows. Knowledge of security best prac...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the ficial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restauran...

Overview The Analytics Managed Services team at MSCI is a group of skilled professionals dedicated to supporting our Risk Management clients worldwide. We deliver first-tier, ongoing services from our global hubs in New York, Monterrey, Budapest, Mumbai, and Manila. As part of the team, you will play a key role in helping clients address a wide range of needs—whether it’s reporting methodologies, regulatory requirements, technical challenges, or day-to-day usage support. Our specialists partner directly with clients across all segments of the investment industry, including asset owners, asset managers, hedge funds, banks, brokers, wealth managers, and pension plans. In this role, you will ac...

Responsibilities : Establish Infosys Foundation as a leader in Education, Healthcare, Women Empowerment and Sustainability categories. Form and/or nurture collectives and partnerships oversee operations and activities like budgeting, fund release, account receivables, resource allocations, confirmations, and invoicing for the initiative. Focus on building relationships with ecosystem value chain including Grant makers, government, strategic NGOs, beneficiaries by articulating value, identify opportunities to build synergy, managing expectations, providing regular status updates. Create a professional and process driven approach for long term impact at scale, creating legacy, bringing systemi...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Lead workshops, gather requirements, and design SAP CS solutions tailored to business needs. Configure and support SAP CS modules including service orders, notifications, warranties, and contracts. Collaborate with technical teams for custom developments and enhancements. Provide end-user...

Location-Delhi NCR(Noida And Gurugram) EMEA SHift-2PM onwards Role Summary: The Manager Services plays a key leadership role within Insights Global Delivery Network (GDN), overseeing SGDA-aligned Service Management teams across EMEA. This role ensures consistent, high-quality service delivery aligned with SGDA processes, drives operational excellence, and fosters client satisfaction through proactive governance and continual improvement. Key Responsibilities: Lead and mentor Service Management teams to deliver core obligations and exceed client expectations Align team processes with SGDA standards and collaborate with EMEA process leads Monitor operational KPIs and proactively address perfor...

Main responsibilities: Meticulously track the progress of early career talent throughout their programs (e.g., internships, apprenticeships), monitoring performance metrics, rotation completions, and key milestones. Track early career performance data, including performance reviews, feedback, and other relevant metrics. Serve as a point of contact for early career participants, providing guidance, answering questions, and escalating issues to program managers as needed. Maintain regular communication with participants, ensuring they feel supported and informed throughout their program journey. Utilize data analysis and continuous improvement methodologies to identify program trends, assess p...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

Role Overview : - We are seeking a dynamic and experienced IT Operations and Service Management Manager to lead and manage our IT operations across multiple data centers and end-user environments. This role combines technical leadership with service delivery management, overseeing a team of L1 and L2 system/network administrators and service desk professionals. The person will be responsible for ensuring high availability, performance, and reliability of data center infrastructure, network components, and end-user support services. Support window 3 PM IST to 12 AM IST Key Responsibilities : - Data Centre Services : - Closely work with the team to manage servers, virtual machines (VMs), stora...

Greetings, We are seeking a Service Excellence Head for one of the renowned hospital based in Gachibowli-Hyderabad, Post : Service Excellence Manager Work Experience: 2+ Years (from Aviation/Hospitality Industry) Qualification : MBA/MHA Or relevant Remunerations : Best as per industry standard Key Responsibilities: Manage the daily operations of the hospitals physical facilities, including maintenance, security, housekeeping, and utilities. Develop and implement preventive maintenance programs and ensure timely repairs. Ensure compliance with health, safety, environmental, and building regulations. Oversee facility-related budgets, contracts, and vendor relationships. Coordinate with clinica...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including indust...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We are on the lookout for an enthusiastic entry-level DevOps Engineer to kickstart their career as part of our global service management team. This dynamic team is at the heart of supporting FindLaw the world s leading provider of online legal information and internet marketing solutions tailored to consumers, small businesses, and law firms. In this role, you will engineer scalable, high-performance infrastructure solutions and refine our deployment processes using CI/CD best practices. Your objectives will be ensuring the rapid delivery of code to our customers while maintaining the highest standards of site reliability, system performance, and availability. We invite you to join us in cra...

Sta k eholder management: Onboarding and offboarding of all internal and external resources belonging to the SAP CoE organization within the agreed SLA; ensuring high quality onboarding by providing and maintaining onboarding related material, documentation, processes description; close collaboration with HR and IT Teams for smooth E2E process steps delivery; tools access management. Quality Assurance: Ensuring correctness of key organizational assignments for all onboarded resources, i. e. cost center, management layers, legal entities and all other details to maintain the real time database of resources (single source of truth) in close collaboration with Controlling, HR, Sourcing and Proc...

We are seeking a motivated and detail-oriented individual to join our team as a C ram Associate Consultant. As a C ram Associate Consultant, you will be responsible for supporting the implementation and maintenance of the C ram software platform, which is widely used in social services, healthcare, and other government programs. This position is ideal for candidates with a strong interest in social services, healthcare, and technology. Job Description Primary Responsibilities Contribute to technical aspects of medium to large-scale C ram implementations. Collaborate with system integrators, customer staff, and partners to define enterprise architecture components. Define development and depl...

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. Role overview: We re hiring a technical Operations Analyst to drive data-led improvements for the SalesMaster (Vehicle Hub Stock booking) service within the Infrastructure Space. You will own the analytics around alerts and cases, benchmark performance against the support model timelines (SLA/OLA, MTTA, MTTR), and build live Power BI dashboards that surface anomalies in real time. Beyond building reports, you ll interpret the data, flag abnormalities, recommend fixes, and track the effect of changes ultimately improving productivity and reducing time to resolve. Roles and Responsibilities: Live Ops A...

Join us as an AVP - Procurement Operations at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as an " AVP - Procurement Operations ", you should have experience with: Procure to Pay processes such as TPSP Management, Request to Order, Invoice Processing and Payment Processing. Delivering major global system and platform changes for multinationals of similar scale and complexity. Systems like Process Unity, COUPA and SAP. RCSA, Audits, Governance and Service Management. Line management, including l...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Do : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. ...