115375 Service Jobs - Page 50

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: GCP AI ML . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute CIENA's Packet Optical products portfolio comprises of a broad family of products for Aggregation, Metro and Core Optical networks. Successful candidate for the role of SVT/PV Engineer will be responsible for developing feature and solution test strategies, test plans, and test execution for Ciena’s Packet Optical products based on technologies such as OTN Transport/Switching, Control Plane, and associated Network Management System. Essential Duties And Responsibilities Knowledge of Product Architecture, Product Features & associated Standards, Network Use-Case Scenarios and Test Automation Develop Test Plans to validate Telecom Network Use Cases and product capabilities. Identify Test Scenarios for Automated Test Execution, work with Automation team on new APIs and develop Automation Test Suites for new features. Participate in Test Plan reviews and contribute to reviews held by Test and Design Teams Execute test cases, analyze test results, file defect reports, and verify defect fixes. Analyze and characterize defects found during test execution and work closely with the design on debugging and closure of issues. Must Have Expertise in OTN Transport, Switching, Control Plane technologies, Automation Development using TCL/Python. Exposure to photonics/DWDM, NMS and packet technologies would be a plus. Ability to understand customers’ needs, expectations, and perspective. Knowledge of Transport Network Design of Telecom Service Providers and Content Provider Networks, and experience of working with R&D team on product defects in Customer Networks. Experience in test effort estimation and captive resource planning based on Requirement Specifications would be a plus Experience in Test Planning to validate Telecom Network Solutions and Use Case Scenarios that include interactions of different product features, including NMS Experience in developing Automation Scripts in tcl and/or Python Strong analytical and problem-solving skills; experience of working closely with design engineers for debugging of product defects. Strong communication and inter-personal skills to effectively communicate and collaborate with Test and Design teams in India and North America. Knowledge of relevant ITU-T, IETF, IEEE and ANSI standards. Proficient with a wide range of test equipment. Bachelors or Masters in Electronics Engineering, Computer Science, or Optical Communications with 4+ years of relevant experience of system test in telecommunications domain Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Show more Show less

Job Description Who we are looking for In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will have leadership responsibility to oversee end-to-end delivery all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with middle level of responsibility within Middle Office Services operating via Aladdin platform. This AVP acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution. What You Will Be Responsible For you will Manage the corresponding team in location(s) for responsible client(s) Own the end-to-end trade lifecycle delivery including trade capture, confirmation, settlement support, reconciliation and corporate actions Ensure accurate & timely processing across asset classes Oversee trade exceptions, breaks resolution and escalation protocols with custodians and brokers Serve as the key point of contact for daily BAU, incident management and SLA adherence Act as senior operational liaison for global clients and internal stakeholders Deliver regular service reporting, governance decks and support client reviews Lead strategic initiatives such as client onboarding, change requests and transitions Drive high performance culture through mentoring, training and career development Ensure adherence to control standards, regulatory requirements and audit protocols Proactively identify risk areas, conduct root cause analysis and implement remediation plans Lead business continuity and resiliency efforts in coordination with other functions Identify and implement process improvements and automation opportunities Collaborate with technology, product and transformation teams for system enhancements and tool upgrades Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. What We Value These skills will help you succeed in this role Strong knowledge of trade lifecycle management, reconciliations and settlements Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and proactive mindset Client centric attitude in managing, prioritizing and delivering operations and services Strong communication and presentation skills to audiences of different sizes and levels of seniority Good team working skills. Commercial acumen – Experience in leading and delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Client centric attitude in managing, prioritizing and delivering operations and services Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience In depth understanding of Middle Office operations or related financial services functions Preferred hands on experience / working knowledge of Aladdin Proven experience in client communication and interaction at all levels Ability to thrive in fast-paced, matrixed and global environments Experience in leveraging technology solutions including low-code tools Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Job ID: R-774028 Show more Show less

Role: Data Engineering- Manager Experience: 8-12 Years Location: Hyderabad We need immediate joiners only (Max. 15 days) This is work from office role-5 days (No Hybrid/ Remote opportunities) We are looking for candidates with strong experience in data architecture Experience Candidates Should Bring 8 to 12 years of data engineering experience with at least 3 years in a managerial role within a consulting or professional services environment. Proven experience in managing multiple, complex data engineering projects simultaneously. Experience in leading a team of 8 to 12 professionals. Strong problem-solving skills and the ability to handle complex, ambiguous situations. Exceptional project management skills, with experience in Agile methodologies. A client-service mindset and a desire to take on tough and challenging projects Effective communication skills, both written and verbal Ability to work effectively across functions and levels; comfort collaborating with teammates in a virtual environment. About The Role This position requires someone with good problem solving, business understanding and client presence. Overall professional experience of the candidate should be above 8 years. A minimum of 5 years of experience in leading and managing a client portfolio in Data Engineering space. Should have good understanding of business operations, challenges faced, and business technology used across business functions. The candidate must understand the usage of traditional and modern data Engineering technologies/tools for solving business problems and help clients in their data journey. The candidate must have knowledge of emerging technologies for data management including data governance, data quality, security, data integration, processing, and provisioning. The candidate must possess required soft skills to work with teams and lead medium to large teams. Candidate should be comfortable with taking leadership roles, in client projects, presales/consulting, solutioning, business development conversations, execution on data engineering projects. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for clients on data engineering projects, understanding their needs, challenges, and goals. Develop and maintain strong client relationships, ensuring high levels of client satisfaction and repeat business. Translate client requirements into actionable technical solutions and project plans. Project Management & Delivery Oversee the delivery of data engineering projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget. Manage project resources, timelines, and risks, ensuring smooth project execution and delivery. Collaborate with cross-functional teams including data scientists, business analysts, and IT professionals to deliver comprehensive data solutions. Technical Leadership & Innovation Lead the design, development, and deployment of scalable data architectures, pipelines, and processes tailored to client needs. Stay abreast of industry trends, technologies, and best practices, and implement them in client projects to drive innovation and competitive advantage. Provide technical oversight and guidance to the data engineering team, ensuring the adoption of best practices and high-quality output. Team Leadership & Development Lead, mentor, and manage a team of data engineers, fostering a collaborative and high-performance culture. Provide professional development opportunities, coaching, and career growth support to team members. Ensure the team is equipped with the necessary skills and tools to deliver high-quality consulting services. Data Governance & Quality Assurance Implement and oversee data governance frameworks, ensuring data integrity, security, and compliance across all client projects. Establish and enforce data quality standards, ensuring the reliability and accuracy of data used in client solutions. Business Development & Consulting Support business development efforts by contributing to proposals, presenting solutions to prospective clients, and identifying opportunities for expanding client engagements. Provide thought leadership in data engineering, contributing to white papers, webinars, and conferences to enhance the company’s reputation in the industry Skills: agile methodologies,business development,data governance,team leadership,client engagement,data architect,communication,data governance & quality assurance,project management,problem-solving,data provisioning,data processing,collaboration,data engineering,project management methodologies,data architecture,data integration,data quality Show more Show less

Job Description Senior Manager, IT – QE Platform & Service Delivery The mission of the Quality Engineering (QE) Platform & Service Delivery Senior Manager is to make it easy for teams to test their digital products. Whether IT projects need QE Test Services to ensure the quality of their build, or product owners need to leverage the QE Platform tools and best practices to create, run and manage their own tests, you will be there to drive, guide, and fulfill their needs for QE capabilities. You will lead our QE Testing Center to deliver high quality QE services to enterprise-wide projects leveraging our global partners; you will own and deliver an integrated QE platform to enable high quality software testing and you will define and evolve the testing frameworks and capabilities to enable teams to leverage both tools and best practices in their work. Primary Responsibilities You will implement the overall strategy for QE including both QE Testing Services and the QE Platform aligned to KH business objectives You work closely with the Global KH Tech teams to ensure that each new Technology initiative with testing and QE needs, is effectively supported by the QE Platform and where required by QE Test Service. QE Test Services You will define, enhance and transform the QE Test Services provided by our strategic partner(s) to meet software testing needs (catalogue, availability, reliability, configuration, release, etc.) of KH You will oversee the functional, non-functional, and end-to-end testing processes for enterprise-wide applications, technology projects, and digital products performed by our strategic partner(s) You will establish and monitor testing governance, including defining metrics, KPIs and SLAs for testing services, and you will provide regular performance reporting You will drive performance improvement and cost reduction across QE Test Services You will work with our QE Test Services partner(s) to evolve the services delivered and the capabilities required by the business ambition, needs, and strategy. QE Platform You will establish a QE Platform, the connected suite of testing tooling, that will support the adoption of modern QE practices and support the adoption of automated testing across KHC. You will govern the platform access, usage and performance, providing continuous availability, security, reliability of the tools and delivering consistent monitoring and reporting of platform’s performance You ensure the integration of test automation tools, performance testing tools, and test data management systems into the platform You will promote the usage of the QE Platform across the KH business, driving up adoption and measuring value You will drive the adoption of modern QE methodologies, tools and practices across the organization ensuring scalability, innovation, and alignment with evolving business needs at KH Qualifications Hands on experience of Quality Engineering capabilities delivery and running. Defining strategy, implement governance, selecting QE technologies, and scaling capabilities across an internationally distributed environment Hands on experience in Application Services Delivery and management of third party / vendors services High attention to detail and problem-solving skills Experience of working in diverse global teams and as part of large matrix teams Knowledge or experience gained from within the CPG industry would be an advantage Distinctive sense of ownership on IT platform services and ability to build governance routines to sustain them Ability to build trustworthy relationships with stakeholders based on Strategic alignment and continuous partnership Business Processes knowledge in CPG industry will be added advantage Qualifications – Soft Skills Empathy – listening to the customer - You’re known for your empathy. You listen more and talk less, and truly understand your customer. With that mindset you optimize the customer experience. Project management skills - Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple large-scale projects to a successful ending within the given timeframe. Communication Skills - At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. It’s important you have excellent communication skills, written and verbal. Ability to Simplify - We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated, when you provide simple solutions dealing with complex challenges. Proactive - You are a self-starter, driven by purpose and driving initiatives and actions through to their conclusion. You are not afraid to challenge to get the right result Analytical - We’re a very data driven company. You know how to translate complex data into a simple solution with your analytical mindset. Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes . Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: GCP AI ML . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description Senior Relationship Manager Location : Hyderabad & Bangalore (WFO) Maxiom Wealth, a fintech leader transforming wealth management through AI and ML, is seeking a seasoned Senior Relationship Manager to join our dynamic team. We are looking for a client-centric individual with a proven track record of building and maintaining strong relationships with high-net-worth clients. In this role, you will be responsible for understanding client needs, providing expert financial advice, and delivering exceptional service. Your ability to leverage our AI-powered platform to create tailored investment solutions will be crucial to your success. Responsibilities: · Cultivate and maintain deep relationships with high-net-worth clientele. · Deliver tailored financial plans and investment recommendations aligned with client goals and risk tolerance. · Leverage advanced AI analytics to create optimized investment portfolios for clients. · Drive asset growth through client acquisition and retention. · Stay at the forefront of market dynamics and industry best practices. · Proactively monitor and enhance client portfolios through regular reviews. Ideal Candidate: 5+ years of experience in wealth management with a strong focus on client relationship management. In-depth knowledge of financial products, investment strategies, and market trends. Excellent communication, interpersonal, and presentation skills. Ability to analyze client data and provide data-driven recommendations. Strong understanding of the wealth management industry and regulatory landscape. Undergraduate degree is required; MBA is advantageous Should have NISM V-A and NISM XXI A certifications What’s in it for you? · Join our high-growth startup and be part of shaping the future of wealth management. · Enjoy a competitive compensation package including an attractive incentive structure and the opportunity to grow exponentially within a lean, dynamic team . · Potentially benefit from our ESOP program and become a stakeholder in our success. If you are passionate about delivering exceptional client experiences and driving growth in the fintech industry, we encourage you to apply. Location : Hyderabad & Bangalore (WFO) Looking for Immediate to 1 month joiners Interested candidates can reach out to hr@maxiomwealth.com Show more Show less

Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in MS Excel and English communication to enhance customer experiences. With a focus on online and digital marketing you will play a pivotal role in supporting our hybrid work model during night shifts. Your contributions will drive the companys success in delivering exceptional service. Responsibilities Manage multi-channel helpdesk operations to ensure seamless customer support across various platforms. Utilize MS Excel to analyze data and generate insightful reports that aid in decision-making processes. Communicate effectively in English to address customer inquiries and resolve issues promptly. Collaborate with team members to develop strategies that enhance customer satisfaction and service delivery. Implement best practices in online and digital marketing to optimize helpdesk performance. Monitor and evaluate helpdesk metrics to identify areas for improvement and implement corrective actions. Provide training and guidance to junior team members to foster a culture of continuous learning and development. Coordinate with cross-functional teams to ensure alignment of helpdesk operations with overall business objectives. Adapt to the hybrid work model balancing remote and in-office tasks efficiently. Ensure compliance with company policies and procedures while delivering exceptional service. Stay updated with industry trends and technologies to enhance helpdesk capabilities. Contribute to the development of innovative solutions that improve customer engagement and satisfaction. Support night shift operations ensuring availability and responsiveness during peak hours. Qualifications Demonstrate proficiency in MS Excel for data analysis and reporting. Exhibit strong English communication skills for effective customer interaction. Possess knowledge of online and digital marketing strategies to enhance helpdesk operations. Show adaptability to hybrid work environments and night shift schedules. Display problem-solving skills to address customer issues efficiently. Have a proactive approach to learning and applying new technologies. Maintain a customer-centric mindset to drive service excellence. Show more Show less

The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy. Responsibilities Serve as a product expert, product evangelist, and the voice of the customer Work cross-functionally to gather Responsibilities, customer feedback, and communicate priorities Create mockups and prototypes to assist with development Analyze metrics to understand customer and product performance Qualifications Bachelor's degree or equivalent experience in Information Technology 3+ years' of experience in project management Excellent written and verbal communication skills Scrum or Agile experience Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Weblogic App Server . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description Business: Piramal Pharma Solutions Department: Engineering & Maintenance Location: Digwal Travel: Moderate Job Overview Head of Engineering & Maintenance- will lead all engineering and maintenance operations for a large-scale API pharmaceutical plant. This role is responsible for ensuring the optimal performance, reliability, and compliance of plant equipment, systems, and facilities. The position requires extensive experience in API manufacturing, including expertise in CGMP, FDA regulations, and managing regulatory audits. Develop and execute maintenance strategies, drive continuous improvement, manage OPEX budgets, and lead a high-performing team to ensure safe, efficient, and compliant plant operations. Key Stakeholders: Internal Production , Supply Chain, Finance, Warehouse, operation excellence ,HR/QA, QC & Validation. Key Stakeholders: External Govt Departments, Regulatory Agencies, Suppliers, Vendors Reporting Structure Global Engineering Head & Project Head & Site Head Reportees :All Plant Engineering & Maintenance team Experience 20 years in a Pharmaceutical API Facility Competencies Must have extensive experience in API pharmaceutical manufacturing, with a deep understanding of CGMP, FDA regulations, and other regulatory audit requirements. Expertise in ensuring compliance with these standards while optimizing maintenance strategies and driving operational improvements is essential. The role requires a strong track record in managing audits, addressing non-conformities, and maintaining a high standard of product quality and safety. Responsibilities Leadership & Strategy: Lead, manage, and develop the Engineering & Maintenance team to drive plant operational excellence. Develop and execute a comprehensive maintenance strategy, ensuring a proactive approach to maintenance, asset integrity, and equipment reliability. Drive continuous improvement initiatives to optimize plant performance and reduce unplanned downtime. Manage operating expenditure (OPEX) budgets for Engineering & Maintenance activities. Maintenance & Reliability Management Ensure all critical equipment and systems are maintained in optimal condition to meet production goals and regulatory requirements. Oversee the implementation of preventive and predictive maintenance programs, improving plant uptime and reliability. Develop and implement a comprehensive asset management strategy, including lifecycle management for critical equipment. Regulatory Compliance & Safety Ensure all maintenance activities are compliant with GMP, FDA, and other relevant pharmaceutical regulations. Promote a culture of safety and adherence to the highest environmental, health, and safety (EHS) standards. Lead the investigation and resolution of any maintenance-related incidents, ensuring timely and effective corrective actions. Team Development & Talent Management Mentor, train, and develop Engineering & Maintenance personnel, ensuring their skills and capabilities meet the evolving needs of the plant. Foster a culture of collaboration, teamwork, and continuous learning within the team. Lead recruitment efforts to fill skill gaps within the department and drive talent development initiatives. Collaboration & Cross-Functional Coordination Work closely with Production, Quality, and Supply Chain departments to ensure alignment between maintenance schedules and production plans. Collaborate with the plant leadership team to identify opportunities for process optimization, cost reductions, and productivity improvements. Technology & Innovation Identify and implement new technologies that improve equipment performance, reduce maintenance costs, and enhance production efficiency. Stay current with industry best practices, technology advancements, and emerging trends in pharmaceutical manufacturing and maintenance Qualifications Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) About Us In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices. Equal employment opportunity Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics. We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice. About The Team Piramal Pharma Solutions (PPS) is a Contract Development and Manufacturing Organization (CDMO) offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our customers through a globally integrated network of facilities in North America, Europe, and Asia. This enables us to offer a comprehensive range of services including drug discovery solutions, process & pharmaceutical development services, clinical trial supplies, commercial supply of APIs, and finished dosage forms. We also offer specialized services such as the development and manufacture of highly potent APIs, antibody-drug conjugations, sterile fill/finish, peptide products & services, and potent solid oral drug products. PPS also offers development and manufacturing services for biologics including vaccines, gene therapies, and monoclonal antibodies, made possible through Piramal Pharma Limited’s investment in Yapan Bio Private Limited. Our track record as a trusted service provider with experience across varied technologies makes us a partner of choice for innovators and generic companies worldwide. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Program Director Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive. Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role Innovapptive is seeking a Program Director for its COE based in Hyderabad, India office accountable for on time delivery of a portfolio of projects, individually owned by Project Managers and head the PMO at the offshore delivery center based in Hyderabad. Reporting into the VP of Professional Service, our Program Director will own all active implementations and projects with responsibilities including ensuring proper staffing and resource allocation, Setting up COE processes and best practices, evolving implementation methodology with changes in the product architecture and capabilities, project and portfolio margins and person-day budgets, on time attainment of forecasted billable milestones, SOW writing and strict project scope adherence, writing and negotiating PCRs, and mentorship of the Project Managers primarily in proactive risk identification and mitigation. In addition to program management, the Program Director - COE will be responsible for managing our customers throughout the implementation journey, including pre-project delivery planning and communication during the sales process. At Innovapptive, customer management entails managing expectations and scope communication, identifying key customer stakeholders and building relationships, organizing and executing a project steering committee cadence during the implementation supported by their Project manager. Our Program Director will be our first point of contact for customer escalations to mitigate project risks and issues. How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Program Leadership Provide thought leadership for our customer executives and implementation teams, through regular communications and steering committee meetings, you will be expected to bring current trends, data/analysis and your subject matter expertise in Innovapptive solutions, Enterprise Asset Management (EAM) and/or Supply Chain Management (SCM) to advance both customer value attainment and our overall approach to connected worker solutions Lead multiple projects under one or more customers Setting up Implementation Methodology, PMO best practices, processes and establishing governance model at the offshore office Owns communication to senior leadership of portfolio health and progress Support scoping and estimation exercises with Sales or Customer Success teams Member of the pre-sales teams and write proposals/SOW’s etc Program Management Support organizational and project staffing based on customer needs (communicating, managing, executing) Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets Support the Project Management Office in interviewing Project Manager candidates, providing recommendations to hire or not hire Project Management Overall responsibility for management and adherence to delivery best practice methodology Ensuring your delivery teams provide successful delivery of the ongoing project requirements Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests Provide project managers guidance on how to resolve risks and issues documented in the project RAID Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc What You Bring to the Team: Ideal Candidate The ideal candidate is a highly energetic, passionate and purpose driven program manager, bringing a customer centric mindset and is a creative problem solver. The ideal candidate will work in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal candidate’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution. Required Qualifications A minimum of 5 years experience as program director or other senior managerial position Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models) Excellent knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting Working knowledge of MS office and program management software (e.g. Smartsheet, Basecamp, MS Project etc.) A business acumen with a strategic ability Excellent organizational and leadership skills An analytical mindset with great problem-solving abilities Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project Executive presence Prior experience running large SAP or SaaS based product Implementation Programs (specifically EAM, PM, MM, WM and/or EWM) with multiple Project Managers Preferred Qualifications BSc/BA diploma in management or a relevant field; MSc/MA is a plus Prior work experience as an associate partner/partner from one of the Big 5 consulting firms Prior experience in JIRA Projects, reporting and dashboarding Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music Innovapptive does not accept and will not review unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws. Powered by JazzHR fto5jQ1CKC Show more Show less

Where Data Does More. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections. Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. As a Senior Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake’s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. Ability to work the 1st/morning shift, which typically starts from 6 am IST Applicants should be flexible with schedule changes to meet business needs AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations Demonstrate good problem-solving skills and be process-oriented Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues Document known solutions to the internal and external knowledge base Report well-documented bugs and feature requests arising from customer-submitted requests Partner with engineering teams in prioritizing and resolving customer requests Participate in a variety of Support initiatives Provide support coverage during holidays and weekends based on business needs OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE: Bachelor’s or Master’s degree in Computer Science or equivalent discipline 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role Excellent writing and communication skills in English with attention to detail Ability to work in a highly collaborative environment across global teams In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance. Extensive experience with at least one major cloud service provider Advanced understanding of cloud services, architecture, and best practices. Proficient in database patch and release management. Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) Experience with designing and implementing high availability and disaster recovery plans. NICE TO HAVE: Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark). Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com Show more Show less

Job Description Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Operating in at Junior – Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies) Show more Show less

Way of Working - In office/Field - Employees will work full-time from their base location About Swiggy Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. Job Description Sign Contracts with restaurants along and handling the inquiries from existing and new client Gather sales leads from the market and approach restaurants actively, from no star to 5 stars and get them on board with Swiggy as a partner Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish Responsible for managing the sales individually, developing a business plan covering sales, revenue, agreed targets, and promoting the organizations presence and expense controls, meeting agreed targets, and promoting the organizations presence Should be able to handle potential clients when on field as the first in command Being the face of Swiggy in the market and standing up for the values we believe in Desired Candidate Graduate with 3+ years of experience in sales domain Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life Analytical, good Excel skills Leadership and Influencing skills: Identify, builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions Be able to identify opportunities and recommend/influence for change to increase the effectiveness and success on campaigns Interview Process Brief Interviews will be conducted via video G-meet with system access - laptop/computer and stable internet connection is required for the same Live Excel test will be evaluated during the interview round to check for basic Excel proficiency "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law" Show more Show less

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment. We are seeking an experienced High Performance Computing platform consultant to provide Support to India/Asia/EU region users and carry out platform enhancements and reliability improvement projects as aligned with HPC architect Minimum qualifications: Bachelor’s or Master’s degree in Computer Science or equivalent with 5+ years of experience in High Performance Computing technologies HPC Environment: Familiar with use of HPC – Ansys/Fluent over MPI, Helping users to tune their jobs in an HPC environment Linux administration Parallel file system (Eg. Gluster, Lustre, ZFS, Gluster, Luster, NFS, CIFS) MPI (OpenMPI, MPICH2, IntelMIP), Infiniband parallel computing Monitoring tools – Eg. Nagios Programming skills such as in Python would be nice to have, especially using MPI Experienced and hands on with Cloud technologies: Prefer using Azure and Terraform for VM creations and maintenance Effective communication skills (the resource would independently engage and address user requests and resolve incidents for global regions – Asia, EU included) Ability to work independently with minimal supervision Preferred Qualifications: Experience with ANSYS Products Show more Show less

Are you a disciplined, self-driven salesperson who knows how to find , nurture , and convert high-quality leads? We’re not looking for just anyone . We’re looking for the right person. Someone who thrives on commission, takes full ownership, and knows how to deliver results . Role Overview: We're a growing digital service agency offering SEO, SMM, Branding, Web Development, Graphic Design, Lead Generation, and more. We're hiring a Part-Time Sales Consultant to: Generate quality leads through strategic outreach Convert leads into sales with minimal supervision Work remotely, at your own pace—but with accountability Earn generous commission per successful sale Commission-Only (No Fixed Salary) This role is 100% performance-based. If you're someone who can bring real value, the earnings potential is uncapped . Who This Role Is Perfect For: Freelancers or part-timers looking to add a high-paying project Business development experts with a proven track record Smart hustlers who understand digital services & client pain points Those who want to grow with a serious, committed team Please DO NOT Apply If: You are looking for fixed salary or casual time-pass work You cannot consistently deliver or follow up on leads You rely on bulk, low-quality leads to hit numbers Must-Haves: Excellent communication skills (English/Hindi preferred) Prior experience in sales, BD, or lead generation Strong follow-up and closing abilities Integrity, discipline, and consistency in work ethic Ready to apply? Send a short note explaining why you're the best fit + any past success stories in sales. We’ll ONLY contact shortlisted applicants who show they read the post and genuinely want to grow with us. Let’s grow together —with quality over quantity. Show more Show less

Position : Business Development Intern – IT Consulting & Staffing Duration : 3 Months Location : Remote-Part Time / (India-based) Stipend : Performance-based About Us We are a growing IT consulting and staffing firm specializing in Agile talent solutions. We partner with enterprises to provide skilled technology consultants across domains. As we expand our footprint in the Indian market, we are looking for a proactive and driven intern to support our business development initiatives. Role Overview This internship is ideal for a graduate or postgraduate student passionate about IT consulting, sales, and market expansion. You will be directly involved in identifying new partnership opportunities, registering our firm as a vendor with Indian enterprises, and driving outreach campaigns via LinkedIn and email. Key Responsibilities Partnership Development : Identify and engage with potential partner companies in India’s IT and enterprise space. Vendor Registration : Facilitate the process of getting our firm listed as a vendor for IT staffing with targeted organizations. Sales Enablement : Assist in creating compelling IT sales decks, proposals, and service brochures tailored to client needs. LinkedIn Outreach : Research and reach out to decision-makers, HR teams, and IT procurement managers to introduce our consulting services. Market Research : Analyze trends in IT consulting and staffing in India to guide strategic outreach. CRM & Reporting : Maintain a lead database and provide weekly reports on activities and results. Preferred Qualifications Pursuing or recently completed a graduate/postgraduate degree in Business, Marketing, IT, or related fields. Strong interest in IT consulting, business development, or HR solutions. Excellent verbal and written communication skills. Familiarity with LinkedIn, email marketing, and business proposal writing. Self-motivated, organized, and comfortable working independently. What You’ll Gain Hands-on experience in IT sales and consulting business development. Exposure to real-world vendor registration and corporate partnership processes. Opportunity to build a professional network within the Indian IT industry. Certificate of Internship and a performance-based stipend. Show more Show less

Direct Walk-In Opportunity @Tata Consultancy Services for International Voice at Mumbai Powai Location on Saturday, 21st June 2025. Note: Candidates with experience in "International Voice" can directly attend the interview. Please go through the norms below before you attend. Job Role: Customer Service Associate Process: International Voice Walk-In Drive Date: Saturday, 21st January 2025. Walk-In Drive Location: Tata Consultancy Services Ltd, Kensington Building, B Wing –Recruitment Bay, Unit No. 801, 901 & 10001, Hiranandani Business Park, Powai, Mumbai - 400076 Walk-In Drive Timing: 09:00 AM - 12:00 PM Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV Eligibility Criteria: Excellent Communication skills. Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years of experience in the contact center industry. Candidates with international customer service (voice) experience preferred Candidates with excellent communication skills from any industry shall be considered. Willingness to work in rotational shifts, including night shifts. Mode of Salary credit should be through bank from all the employers (No Cash in hand) PFB the norms to be followed during the Interview process: We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Candidates must wait in the lounge. Water dispensers are available. TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately". *** Kindly share this information with your friends and bring them along with you **** Show more Show less