Service Head

You will be the Service Head responsible for managing a team of representatives to deliver exceptional customer service and after-sales support. Your role involves overseeing the hiring process, ensuring consistent service standards, and mentoring your team to uphold these standards. As a successful Service Head, you must possess strong interpersonal and communication skills, maintain a professional demeanor, and have a proven track record in customer service and management. Your ability to mediate with customers and guide your team effectively is crucial for success in this role. Key Responsibilities: - Managing a team of customer support representatives - Supervising the customer service process and resolving complaints - Developing and implementing policies and procedures - Planning training programs and ensuring service standardization - Recruiting and onboarding new staff - Monitoring team performance and conducting quality assurance surveys - Demonstrating excellent product knowledge to enhance customer support - Fostering a positive work environment for your team - Conducting root cause analysis and problem resolution Requirements: - Bachelor's degree in Administration or a related field - Minimum 5 years of experience in a similar role - Strong interpersonal, written, and verbal communication skills - Leadership abilities to effectively lead a team - Proficiency in CRM systems and computer skills - Knowledge of mediation and conflict resolution techniques is an advantage Join us as the Service Head to lead a dedicated team in providing outstanding customer service and ensuring customer satisfaction through effective management and support.,