Service Engineer

Job Title:

Service Engineer – Computer Systems & Large Format Printers

Location:

Coimbatore / Tirupur, India

Company:

USAM CADSoft India Pvt Ltd – Epson Accredited Partner

Job Summary:

Service Engineer

Key Responsibilities:

• Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
• Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
• Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
• Troubleshoot and repair computer hardware, software, networking issues for business customers.
• Perform calibration, alignment, and test prints to ensure optimal printer performance.
• Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
• Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
• Manage spare parts inventory and request replacements when needed.
• Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
• Ensure timely service response and achieve defined service KPIs.
• Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
• Stay updated on new printer models, software updates, and technical service procedures.

Qualifications:

• Education:

• Any degree (Engineering, Science, IT, Computer Applications, etc.)

• Diploma or Bachelor’s Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.

• Experience:

• Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.

• Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.

• Good understanding of networking, computer hardware, operating systems, and printer drivers.

• Strong problem-solving skills with the ability to work independently in the field.

• Willingness to travel frequently within Coimbatore & Tirupur region.

• Good communication and customer service orientation.

Why Work With Us?

• Work with cutting-edge Epson large format printer technologies.
• Hands-on experience with computer systems and high-end industrial equipment.
• Opportunity to grow into advanced technical support and service management roles.
• Competitive salary and service incentives.
• Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

Kindly send your resume to info@usamcadsoft.in

For any details call @ 93822 49434