Service Engineer

Location: Kerala, Bangalore, Delhi
Job highlights ITI/Diploma in Mechanical/Automobile/Electrical Engineering with 3-6 years of experience. Provide technical support, resolve complaints, conduct training for customer technicians, and generate parts business opportunities.Job Responsibilities To enhance customer experience and build reputation with Rai Industrial products. Providing technical support to enable efficient utilization of Rai Industrial products at customer site. Timely resolution of technical complaints by the customer. To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the country. To conduct customer training programs in house or at customer place. Recognizing sales opportunities and communicating the same to our sales team. Help in getting competitor information on products, markets, etc. To generate spare business, up-gradation business and execute the same at customer place. Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors. Follow up for orders for spares parts, maintenance services, AMC etc. Attend all service calls as per schedule given by Service Coordinator/Dispatcher. Submitting critical & recommended Spare Parts list to Customer after service visit. Timely submissions of Service reports and related reports to close calls raised in system. Improve technical skills to handle breakdown calls effectively to reduce downtime. Decision making and problem-solving attitude with joint team efforts. Always suggest ways in improving handling of Installations & Commissioning. Follow up on Payments with Customers. Implementing measures for enhancing Safety levels during service. Responsible for fulfilling all necessary documents related to Service activities.Key Skills: Basic engine operation. Knowledge of 4-stroke diesel engine. Knowledge of Diesel generator operating principle. Techno commercial knowledge of service Technical expert in trouble shooting Analytical ability Integrate customer feedback To enter AMC Contracts Communication Problem Solving Cross Functional Team Working Quality and Service Orientation Delivering Consistent Results Good Communication.Industry Type: Manufacturing of Diesel Generators.Employment Type: Full time, Permanent.Role Category: After Sales Service & Repair.Reports to: Respective zone aftermarket head.Department: Aftermarket.Education: UG: Diploma in Mechanical, Automobile, Electrical, ITI Certification in Diesel MechanicCompany: Rai Industrial Power Private LimitedCompany Profile: Rai Power specializes in the design, engineering, manufacture, assembly, project execution, supply,installation, testing, commissioning and aŌer-sales service of power generating systems. We cater to the captivepower generation market as a one-stop shop for comprehensive power backup solutions. Evolved from a family business with over 70 years’ experience in the power sector, Rai Power today is well established in the industry furnishing blue chip businesses across verticals & geographies with reliable power back-up facilities. With ourpartnerships with world-leading engine manufacturers like Volvo Penta, Mitsubishi Heavy Industries, our in-house technical experts, and our in-depth market knowledge, we ensure that our solutions are tailor-made as per client requirements and achieve global standards of quality and environmental safety.