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Bahwan CyberTek
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Service Desk Engineer - L1 support

Service Desk Engineer - L1 support

Bahwan CyberTek

2 - 6 years

|

3 - 6 Lacs

Posted:1 day ago| Platform:

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Skills Required

solarwinds servicenow linux splunk jira switching ticketing tools dns networking it service desk routing technical support service desk ticketing active directory incident management microsoft windows desktop support troubleshooting dhcp itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

L1/ L2 Monitoring and Incident Management
Candidate should have excellent/good communication skills
Ability to manage shift alone
Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
Should adhere to SLAs
To follow up on issues with respective application teams
Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
24x7 rotational shifts and week offs.

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Bahwan CyberTek

Information Technology

Muscat

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