Service Desk Engineer - L1 support

Role Overview: You will be responsible for L1/L2 Monitoring and Incident Management. Your day-to-day activities will include monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. You must adhere to SLAs and follow up on issues with respective application teams. This role requires you to have excellent/good communication skills and the ability to manage shifts alone. Basic knowledge of Linux, Windows, and Networks is preferred. Key Responsibilities: - Monitor alerts and initiate Bridge Calls - Involve stakeholders and be available throughout the bridge call - Prepare Problem statements - Adhere to SLAs - Follow up on issues with respective application teams - Create tickets on ServiceNow/JIRA Ticketing tools - Monitor server/application alerts using Monitoring Tools such as SolarWinds, Opsgenie, Splunk - Work 24x7 rotational shifts and week offs Qualifications Required: - Excellent/good communication skills - Ability to manage shifts alone - Working knowledge of ServiceNow/JIRA Ticketing tools - Experience in monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk - Basic knowledge (L0 is adequate) of Linux, Windows, and Networks is preferred.,