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Bahwan Cybertek Group
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Service Desk Engineer - L1 support

Service Desk Engineer - L1 support

Bahwan Cybertek Group

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

communication skills incident management shift management service now jira splunk linux windows sla adherence solarwinds opsgenie networks

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for L1/ L2 Monitoring and Incident Management. Your role will involve monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. It is important to adhere to SLAs and follow up on issues with respective application teams. You should have the ability to manage shifts alone and possess excellent/good communication skills. Working knowledge on Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, and Splunk will be required. Basic knowledge on Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. The job entails 24x7 rotational shifts with week offs as per schedule.,

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Service Desk Engineer - L1 support