Service Desk Administrator

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

As an IT ServiceDesk Administrator

What you'll do & how you'll make your mark

• Respond to support requests via chat, email, or ticketing system (ServiceNow)
• Provide first-level technical support for Windows and macOS devices
• Troubleshoot issues related to Microsoft 365, email, VPN, and printers
• Assist with password resets, account unlocks, and basic Active Directory tasks
• Set up new user accounts and configure desktops/laptops for onboarding
• Install and update software as directed
• Maintain accurate documentation of issues and resolutions in the ticketing system
• Escalate complex problems to Level 2 or specialized IT teams
• Help track IT assets and support inventory processes
• Support local and remote employees with professionalism and patience

Who you are & what you’ll need to succeed.

• 3–5 years of IT support experience (help desk, desktop support, or equivalent)
• Familiarity with Windows 10/11, macOS, Microsoft Office 365, and basic networking concepts
• Experience with common IT support tools (e.g., ServiceNow, remote desktop software)
• Ability to troubleshoot common hardware and software issues
• Basic Active Directory experience (user account support, password resets)
• Strong communication, organization, and customer service skills
• Ability to work independently and manage multiple support tickets at once
• A+, MCP, or other relevant IT certifications are a plus

Why you’ll love us:

• We’ve evolved;

  we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.

• Work-life balance.

  Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences

  . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you. .

  At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

• Where can we take you?

  We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold