Job Description

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industrys most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. Resellerclub, provides volume based, mass-market Internet products to millions of customers worldwide. Our portfolio includes a vast range of web-based products such as Domain names, web and email, hosting, digital certificates, payment gateways and many others that enable millions of individuals and organizations set up and maintain their online presence. What you ll do & how you ll make your mark. Review and analyse online payments. Verify documents received as proof of payments and account ownership. Processing Domain Arbitration cases. Resolving Domain name ownership disputes. Monitor resource utilization of products and services. Daily operations involving documentation. Ensuring adherence to ICANN guidelines. ICANN accreditation for new Registrars. Registrar liaison and handling operational tasks. Setting up and managing Registrar Escrow Deposits. Who you are & what you ll need to succeed. Experience: 2+years in Risk Assessment, Payment Gateway Support, Customer Service, or similar capacity, preferably on an IT platform. Educational Qualifications: Graduate from any stream. Preferably Commerce, Engineering, or BSC (IT or Computers). Impeccable communication skills. Good working knowledge of computers and the Internet; strong ability to develop new skills. Proficient in Ms.Excel and Ms.Word. Logical and analytical thought process. Avid internet user. Good investigative skills and strong attention to detail. Highly motivated and energetic team player, with excellent interpersonal skills. Must be willing to work in Shifts.