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Accenture in India
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Service Delivery Ops Associate Manager

Service Delivery Ops Associate Manager

Accenture in India

10 - 14 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

service management portfolio analysis strategy consulting technology network power reports leadership development controls combination reporting portfolios data escalation training budgeting design negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Asset Management - Asset Portfolio Analysis

Designation:

Service Delivery Ops Associate Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Global Client Account Services (GCAS) Manager is responsible for leading, supporting, and developing Supervisors and production teams in GCAS. The Manager is responsible for their team’s day-to-day delivery of client reports, investment product reports, and investment pitchbooks for the firms institutional and intermediary clients globally. This individual is accountable for the results of their line of business while demonstrating effective leadership and development skills for their direct reports and associates. The Manager must be able to ensure all applicable policies, procedures, and regulatory requirements are followed while also influencing within and outside of the department, often to more senior audiences. Working collectively with the Senior Manager of GCAS, the GCIR Manager will aid in the implementation of department strategy. Must be able to thrive in a fast-paced environment and be comfortable with regularly shifting priorities (daily) based on business need while delivering results within agreed upon timelines. Works closely with global peers to develop best practices, processes, and controls. Must have a client-first mindset with demonstrated sound strategic thinking and decision-making. Structure and conduct analysis on the business portfolio of a company to assess baseline performance and make suggestions on how to improve overall portfolio performance in part or in whole.

What are we looking for?

Bachelor s degree or the equivalent combination of education and relevant experience AND
12-14 years of total relevant work experience Roles and Responsibilities:
Leads highly complex projects and serves as a subject matter expert for operational issues. Provides guidance to lower-level associates working on less complex issues.
Provides management for staff involved reporting on client portfolios and leads staff to execute on business goals. Serves as a resource on products and services offered to clients.
Works with internal clients to manage improvements in data collection and reporting platforms.
Serves as an escalation point for exceptional issues, keeping leadership apprised of potential areas of concern.
Responsible for ensuring training programs address department findings and organizational needs. Ensures staff development in area of expertise.
Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Accountable for the management of the financial and human resources of their assigned team to include budgeting, hiring, discipline, etc.
Collaborates with management on plan design and/or administrative enhancements to influence best practices while meeting client objectives.
Conducts formal vendor performance reviews to help inform vendor selection process. Provides leadership with due diligence reports when new vendors are required and rationale for vendor changes. May participate in vendor selection and negotiation of contracts.

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Service Delivery Ops Associate Manager