Service Coordinator

As a Service Scheduling and Coordination professional, you will be responsible for planning and scheduling service activities related to control panel installation, maintenance, and repairs. You will assign tasks to service technicians based on their expertise and availability, ensuring efficient allocation of resources. Monitoring service requests and ensuring timely resolution will be a key part of your role. In terms of customer interaction, you will serve as the primary point of contact for customers regarding service inquiries and complaints. Providing regular updates on service progress and ensuring customer satisfaction will be essential. Gathering feedback from customers to continually improve service quality will also be a focus area. Your technical support responsibilities will include assisting in troubleshooting and resolving control panel-related issues both remotely and on-site. Collaborating with engineers and technicians to address complex problems will be part of your daily tasks. Maintaining accurate documentation is crucial in this role. You will be responsible for keeping records of service activities, including job orders, maintenance schedules, and spare parts inventory. Additionally, preparing reports on service performance and metrics for management review will be required. Coordination with internal teams such as production, engineering, and sales is another critical aspect of the job. You will need to liaise with these departments to align service activities with organizational goals. Ensuring the availability of spare parts and tools required for service tasks will also fall under your responsibilities. Key skills for success in this role include proficiency in documentation, effective customer interaction, strong communication abilities, service scheduling expertise, coordination skills, spare parts management, prioritizing customer satisfaction, technical support proficiency, and a good understanding of control panels.,