Service Coordinator (Data Center) - Dubai, UAE

Service Coordinator (Data Center)

infrastructure solutions company in the UAE. The ideal candidate will be responsible for

coordinating preventive maintenance activities, assigning field service engineers for work orders

and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role

requires strong organizational skills, effective communication, and the ability to manage multiple

priorities in a fast-paced environment.

Key Responsibilities:

• Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
• Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
• Assign work orders to field service engineers for PMV, site visits, and urgent call-outs, ensuring efficient allocation of resources.
• Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.
• Manage Schneider Service Repair Jobs, including work order assignment, report verification, quotation preparation, costing approvals, and invoicing.
• Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
• Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.
• Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.

Requirements:

• Bachelor’s degree in Engineering, Operations, or related field.
• 1–4 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).
• Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
• Familiarity with data center equipment, solutions, and service processes.
• Excellent communication and coordination skills with clients, field teams, and cross-functional departments.
• Strong problem-solving ability, time management, and decision-making skills.
• Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.

If you are a detail-oriented and proactive professional with strong coordination skills and

experience in service support operations, we encourage you to apply!