Service Applications Support Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Your Responsibilities

• Serve as the initial point of contact for all users regarding service requests, change requests and incidents for across business-critical service applications such as MS CRM, SAP S/4HANA, APOC and potentially other applications.
• Monitor and manage ticket intake across various channels (ticketing system, email, phone), ensuring timely categorization, prioritization and completeness of tickets.
• Collaborate with internal and external support teams to escalate and resolve issues efficiently, leveraging your business, technical and process expertise.
• Manage documentation updates including user guides, KBAs, templates, planning tools, and support materials to ensure consistency, accuracy and ease of use across global teams.
• Ensure tickets are complete and correct with all necessary information from users, and help determine the impact, priority, and urgency of the ticket.
• Work with business partners such as power users and global process owners to prepare the User Acceptance Tests. Support process improvement through defined standard responses for recurring issues.
• Coordinate and support process related topics, execute certain processes in the system.
• Validate and maintain data integrity across CRM and financial systems by identifying inconsistencies, coordinating corrections, and running periodic data checks.
• Contribute to the development of standard operating procedures (SOPs) and best practices to enhance service delivery and customer satisfaction.
• Coordinate follow-ups on outstanding tasks, missing data, and financial receivables across global functions to ensure process completeness and transparency.
• Schedule and support internal virtual meetings, workshops, and training sessions, including logistics, content management, and documentation handling.
• Update and maintain support documentation, ensuring it reflects current processes and troubleshooting steps.
• Demonstrate strong multitasking abilities, seamlessly transitioning between tasks and tickets while adapting quickly to changing priorities.
• Help define standard changes around frequent questions and requests to continuously improve service operations.
• Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
• Perform scheduled and documented configuration changes or deployments.
  

Your background

• 5+ years of work experience in technical support roles, preferably in a global or multinational organization.
• Bachelor’s degree in relevant finance workstream, business administration, or similar academic background
• Knowledge & Experience with financial processes such as AR, AP, GL, Treasury
• Knowledge & Experience in S/4 HANA FICO, or similar ERP system
• Strong attitude towards customer service and satisfaction
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical and business process related issues independently.
• Business fluent in English (verbal and written skills)
• Good interpersonal and intercultural skills
• Experience as a process or support specialist a plus
  

Your Benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental leave program.
• Flexible working models.
  

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.