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Bajaj Finance
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Senior Unit Manager - IT, Infrastructure, End User Support

Senior Unit Manager - IT, Infrastructure, End User Support

Bajaj Finance

5 - 6 years

12 - 16 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

jamf it asset management ems sccm mdm hardware networking dns networking intune it audit end user support system administration technical support it operations active directory imac microsoft windows desktop support troubleshooting dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTION
Job Purpose
This position is open with Bajaj finserv ltd.Duties and Responsibilities

Implement standardized processes and innovative way to manage the IT end user asset management

Ensure continuous availability of service in the following key areasasset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy

IT Asset procurement, delivery and compliance framework

Manage key vendor and team relationships to ensure consistent performance against established service level agreements.

Monthly Reporting & Reviews with Service Provider
Ensure clear-cut and timely communication to all stake holders.

Strictly follow BFL defined policy and framework.

Closely work with business, Admin, Internal IT team for faster resolution.

Work closely with other IT managers to address ongoing operational needs

Work with outsourced service delivery partner to ensure strict Project timelines.

Excellent Communication and Leadership Skills

Scheduled MIS reports to required stake holders on progress of rollout.

Foresee the issues in EUSS operation and act to minimize the impact on timeline.

Flexible to handle multiple task / projects at same time.

Ensure and maintain IT operations transparency

Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues

Timely delivery of IT assets for new branch, new joiners, replacement assets

Project management – IT assets for new branch roll-out

Automate the manual task by adopting new age modern management tool like MDM, SCCM

Service Now – CMDB, IMAC process compliance

Daily Monitoring, tracking, and coordination of Help Desk activity

Hardware and software compliance.

Asset management

Maintain deviation approvals.

Meet the audit requirements.

Escalation management

Creates dashboards and reports and provides visibility on key aspects of operation.

Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it.

Find the ways to improve the quality and reduce the timeline of operation.
Required Qualifications and Experience

Engineering graduate with more than 5 years s experience

Knowledge of SCCM, EMS, JamF, Intune

Service Now IT asset management is must

BYOD process knowledge

Strong Negotiation skill

Excellent Communication and Leadership Skill.

Knowledge budget will be added advantage.

IT audit
Skills
SKILL
Skills as per JD Minimum Qualification
Others

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Senior Unit Manager - IT, Infrastructure, End User Support