IT Service Desk Engineer 2

Meredith

2 - 4 years

4 - 6 Lacs

hyderabad ahmedabad bengaluru

Posted:-1 days ago| Platform:

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Skills Required

audio visual it service desk active directory windows adobe mac os information technology analytics office 365 auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assists domestic and international People Inc. customers in troubleshooting technical issues and questions related to
Desktop technologies such as Windows, MAC OS,
Software tools such as Office 365 and Adobe Creative Cloud (CC) products
Audio-Visual Equipment
Ensures responsiveness and timely resolution of tickets raised
Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and
Escalates urgent requests to the appropriate team.
Communicates with customers effectively to keep them informed and updated regarding action
Steps taken, while providing information regarding resolution time
Ensure all issues are properly logged, and update records and tickets as required
Manage and maintain IT inventory

Mandatory Skills

Bachelors in Engineering (B.E./ B.Tech. Degree) with 2-4 years of experience
Experience in troubleshooting Windows and MAC OS
Experience in troubleshooting Office 365
Basic understanding of Active Directory
Good communication skills

Good to have Skills:

Google Admin: Associate Google Workspace Administrator Certification
Mac: Apple Certified Support Professional
Slack: Certified Slack Administrator (Slack Certified)
Okta: Okta Professional Certification
Windows: Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)

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