Senior Telecalling Officer

As a Senior Customer Care Executive, your role involves delivering high-quality customer support through effective communication and problem-solving skills. You will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience that supports brand loyalty and satisfaction. Key Responsibilities: - Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner. - Resolve product or service-related issues by clarifying the customer's complaint, determining the cause, and selecting the best solution. - Maintain a high level of customer satisfaction by providing accurate, valid, and complete information. - Follow up with customers to ensure their concerns have been resolved effectively. - Maintain records of customer interactions, transactions, and feedback in CRM systems. - Coordinate with internal departments to resolve complex or escalated issues. - Adhere to customer service standards, policies, and procedures. - Provide feedback on recurring customer issues to help improve services or processes. - Stay updated on product knowledge, company policies, and customer service protocols. Qualifications: - Minimum: Graduate - Preferred: Bachelor's Degree in any discipline - Prior experience in customer service or call center roles is an advantage The company offers benefits such as cell phone reimbursement and internet reimbursement. This is a full-time position that may involve extended working hours or weekend availability depending on customer needs. The work location is in person.,