You will be responsible for managing a team of telecallers and ensuring they meet performance targets. You will handle escalated customer calls and provide resolutions, while monitoring call quality and providing feedback for improvement. Additionally, you will be expected to generate leads, follow up on customer inquiries, and maintain accurate records of customer interactions. Your primary objectives will be to drive customer satisfaction and retention through excellent telecalling service, achieve sales targets through effective lead generation and follow-up, and enhance team performance and productivity. To qualify for this role, you must have a minimum of 3 years of experience in telecalling or customer service, possess excellent communication skills and phone etiquette, demonstrate strong leadership and team management abilities, have the ability to work under pressure and meet deadlines, and knowledge of the automotive industry is a plus. The ideal candidate will have excellent interpersonal skills, problem-solving abilities, attention to detail, and proficiency in MS Office. This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, paid sick time, and Provident Fund. The work schedule consists of day shifts, morning shifts, and weekend availability. Fluency in English is required, while proficiency in Hindi is preferred. The work location will be in person.,
You are a dynamic and experienced Senior Telecalling Officer who will be joining Autotrade Design Pvt Ltd. As a key player in the automotive industry, your role will involve effectively communicating with customers and providing exceptional service over the phone. **Key Responsibilities:** - Manage a team of telecallers and ensure they meet performance targets - Handle escalated customer calls and provide resolutions - Monitor call quality and provide feedback for improvement - Generate leads and follow up on customer inquiries - Maintain accurate records of customer interactions **Qualifications:** - Minimum of 3 years of experience in telecalling or customer service - Excellent communication skills and phone etiquette - Strong leadership and team management abilities - Ability to work under pressure and meet deadlines - Knowledge of the automotive industry is a plus **Additional Details:** Autotrade Design Pvt Ltd offers benefits such as cell phone reimbursement, health insurance, paid sick time, and Provident Fund to its employees. The work schedule includes day shift, morning shift, with weekend availability. Language proficiency in Hindi is preferred while English is required. The work location is in person. Apply now for this exciting opportunity to drive customer satisfaction, achieve sales targets, and enhance team performance in the automotive industry!,