Customer Care Executive (CCE)

Job Description

JOB Description Of Senior Customer Care Executive Job Summary: The Customer Care Executive is responsible for delivering high-quality customer support through effective communication and problem-solving skills. This role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience that supports brand loyalty and satisfaction. Key Responsibilities: Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner. Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution. Maintain a high level of customer satisfaction by providing accurate, valid, and complete information. Follow up with customers to ensure their concerns have been resolved effectively. Maintain records of customer interactions, transactions, and feedback in CRM systems. Coordinate with internal departments to resolve complex or escalated issues. Adhere to customer service standards, policies, and procedures. Provide feedback on recurring customer issues to help improve services or processes. Stay updated on product knowledge, company policies, and customer service protocols. Key Skills and Competencies: Excellent verbal and written communication skills Strong interpersonal and listening skills Problem-solving and conflict-resolution abilities Patience and empathy in handling difficult customers Attention to detail and organizational skills Basic computer literacy and familiarity with CRM software Qualifications: Minimum: Graduate Preferred: Bachelor’s Degree in any discipline Prior experience in customer service or call center roles is an advantage Working Conditions: Full-time position May involve extended working hours or weekend availability depending on customer needs Job Type: Full-time Pay: ₹15,042.38 - ₹20,023.56 per month Benefits: Cell phone reimbursement Internet reimbursement Work Location: In person Application Deadline: 10/06/2025