Senior Telecalling Officer

JOB Description Of Senior Customer Care Executive

Job Summary:

The Customer Care Executive is responsible for delivering high-quality customer support through effective communication and problem-solving skills. This role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience that supports brand loyalty and satisfaction.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
• Maintain a high level of customer satisfaction by providing accurate, valid, and complete information.
• Follow up with customers to ensure their concerns have been resolved effectively.
• Maintain records of customer interactions, transactions, and feedback in CRM systems.
• Coordinate with internal departments to resolve complex or escalated issues.
• Adhere to customer service standards, policies, and procedures.
• Provide feedback on recurring customer issues to help improve services or processes.
• Stay updated on product knowledge, company policies, and customer service protocols.

Key Skills and Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and listening skills
• Problem-solving and conflict-resolution abilities
• Patience and empathy in handling difficult customers
• Attention to detail and organizational skills
• Basic computer literacy and familiarity with CRM software

Qualifications:

• Minimum: Graduate
• Preferred: Bachelor’s Degree in any discipline
• Prior experience in customer service or call center roles is an advantage

Working Conditions:

• Full-time position
• May involve extended working hours or weekend availability depending on customer needs

Job Type: Full-time

Pay: ₹15,042.38 - ₹20,023.56 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person

Application Deadline: 10/06/2025